We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4036311
28 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4036311 The complaint Mr S complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him loans that weren’t affordable. What happened Mr S was advanced 12 instalment loans by MoneyBoat, and a summary of his borrowing follows in the table below. loan nu... (5 pages)View decision -
Decision Reference DRN-4036246
26 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4036246 The complaint Miss T complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave her loans she couldn’t afford to repay. What happened Miss T was advanced two loans by MoneyBoat, and a summary of her borrowing follows in ... (5 pages)View decision -
Decision Reference DRN-4002867
25 Apr 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4002867 The complaint Mrs M says that The Royal London Mutual Insurance Society Limited mis-sold a whole of life policy to her and her late husband, Mr M. She says they were not made aware that a death benefit claim could have a value that is less than the total premiums paid into the ... (4 pages)View decision -
Decision Reference DRN-4089111
25 Apr 2023 London General Insurance Company Limited Not upheldInsuranceDRN-4089111 The complaint Mr K complains about London General Insurance Company Limited (LGI), and the repairs completed to his television after he made a claim on his Accidental Damage insurance policy. What happened When Mr K purchased his television, he took out an Accidental Damage ins... (4 pages)View decision -
Decision Reference DRN-3999183
24 Apr 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3999183 The complaint Mr G complains that Royal London Mutual Insurance Society Limited (RL) had poor processes and gave him a poor service when he was trying to buy an annuity. What happened Mr G had a pension policy with RL. It contains a Guaranteed Annuity Rate (GAR). He called RL i... (6 pages)View decision -
Decision Reference DRN-3973266
20 Apr 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3973266 The complaint Mr and Mrs L complain about the requirements The Royal London Mutual Insurance Society Limited trading as Scottish Provident have asked for in order to reinstate their life insurance policy. What happened Royal London didn’t receive a monthly premium for the polic... (2 pages)View decision -
Decision Reference DRN-3880255
20 Apr 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3880255 The complaint Ms W’s complained that The Royal London Mutual Insurance Society Limited (“RLM”) declined the claim she made on the terminal illness benefit on her life insurance plan. What happened In 2009, Ms W and her husband bought a life insurance plan from a division of RLM... (3 pages)View decision -
Decision Reference DRN-3988144
19 Apr 2023 London Community Credit Union Limited Not upheldConsumer CreditDRN-3988144 The complaint Miss L says London Community Credit Union Limited (LCCU) irresponsibly lent to her. What happened Miss L took out three loans from LCCU. She borrowed £487.53 in December 2013, in part to repay her overdraft, and she repaid this in 39 fortnightly repayments of £15.... (3 pages)View decision -
Decision Reference DRN-3966318
19 Apr 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3966318 The complaint Mr S and Mrs S complain that London and Country Mortgages Ltd trading as L&C failed to provide the service they would have expected and caused them to miss out on a favourable rate of interest for their mortgage. What happened Mr S and Mrs S used L&C as a ... (2 pages)View decision -
Decision Reference DRN-3983214
13 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3983214 The complaint Mrs C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave her loans she couldn’t afford to repay, and which put her into financial difficulties. What happened Mrs C was advanced four loans by MoneyBoat, and a summary of her ... (5 pages)View decision