We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-4066220
11 Apr 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4066220 The complaint Mr B complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him when he could not afford it. What happened Mr B applied for and was approved for two loans. One was for £200 on 23 May 2018, and then a second one for £400 loan on 2 Aug... (5 pages)View decision -
Decision Reference DRN-4060581
11 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4060581 Complaint Mr M has complained that Evergreen Finance London Limited (trading as “Moneyboat”.co.uk) irresponsibly lent to him. He’s also said that he wasn’t treated fairly when he explained that he was struggling to pay his loan back. Background Moneyboat provided Mr M with a lo... (3 pages)View decision -
Decision Reference DRN-3971445
6 Apr 2023 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-3971445 The complaint Mr T complains about the benefit he’s been paid by The Royal London Mutual Insurance Society Limited for an incapacity claim he made on an income protection insurance policy. What happened The background to this complaint is well-known to both parties, so I haven’... (4 pages)View decision -
Decision Reference DRN-4063639
3 Apr 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4063639 The complaint Mrs O says The Royal London Mutual Insurance Society Limited (Royal London) is responsible for providing her with incorrect information about the value of her pensions. She says this means she will receive about a third less than she’d been planning for in retirem... (5 pages)View decision -
Decision Reference DRN-4048659
3 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4048659 The complaint Ms B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave her loans she couldn’t afford to repay. What happened Ms B was advanced three instalment loans by MoneyBoat, and a summary of her borrowing can be found in the table b... (6 pages)View decision -
Decision Reference DRN-3423152
31 Mar 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3423152 The complaint Mr C complains, with the help of a representative, that London & Colonial Services Limited (‘L&C’) failed to undertake sufficient due diligence when accepting his Self-Invested Personal Pension (“SIPP”) application and allowing his subsequent investment. W... (29 pages)View decision -
Decision Reference DRN-4061193
31 Mar 2023 London & Colonial Services Limited UpheldInvestmentsPage 1 of 32The complaint Mrs C says that she received unsuitable advice to transfer from her defined benefit scheme (‘DBS’) into a London & Colonial Services Limited (‘L&C’) Self-Invested Personal Pension (‘SIPP’). Mrs C complains that L&C didn’t carry out sufficient checks, a... (32 pages)View decision -
Decision Reference DRN-3793863
30 Mar 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3793863 The complaint Ms D complains that the Royal London Mutual Insurance Society Limited (Royal London) didn’t make her aware that she was a beneficiary of a pension plan held by her late partner. She says the payment of the claim was delayed which has impacted her both mentally and... (6 pages)View decision -
Decision Reference DRN-3862916
30 Mar 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3862916 The complaint Mrs B complains that The Royal London Mutual Insurance Society Limited (RL) acted unfairly when it did not accept she should be the beneficiary of her ex-husbands personal pension upon his death. What happened Mrs B married Mr B in 2009. They were also partners in... (4 pages)View decision -
Decision Reference DRN-3988902
24 Mar 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3988902 The complaint Mrs M complains about the delays caused by The Royal London Mutual Insurance Society Limited (Royal London) when she switched her personal pension plan and took tax-free cash from her plan benefits. Mrs M is also unhappy with the overall customer service she has r... (7 pages)View decision