We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-3764697
24 Mar 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3764697 The complaint Mr K complains that The Royal London Mutual Insurance Society Limited (Royal London) failed to action his instruction to stop paying adviser charge from his pension plan. He would like the charge refunded and compensation for the investment losses caused. What hap... (3 pages)View decision -
Decision Reference DRN-3423213
23 Mar 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3423213 The complaint Mr A complains that London & Colonial Services Limited shouldn’t have accepted his application for a Self-Invested Personal Pension (‘SIPP’) from The Alliance Partnership s.r.o. Mr A complains that The Alliance Partnership s.r.o. was an unregulated introducer ... (29 pages)View decision -
Decision Reference DRN-3494918
23 Mar 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3494918 The complaint Mr G says The Royal London Mutual Insurance Society Limited (Royal London) is responsible for providing him with incorrect information - on several occasions and over an extended period of time - about how he could utilise his pension funds. He says he relied on t... (6 pages)View decision -
Decision Reference DRN-4016256
21 Mar 2023 London & Colonial Services Limited UpheldInvestmentsPage 1 of 32The complaint Mr D complains that London & Colonial Services Limited (‘L&C’) accepted his Self-Invested Personal Pension (‘SIPP’) business from The Alliance Partnership s.r.o. (‘TAP’). Mr D complains that L&C didn’t carry out adequate due diligence on TAP and that T... (32 pages)View decision -
Decision Reference DRN-4026247
21 Mar 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4026247 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proportionate and relevant affordability checks before it lent to him. What happened Mr H was advanced two instalment loans by MoneyBoat, and a summary of ... (4 pages)View decision -
Decision Reference DRN-3937419
20 Mar 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3937419 The complaint Mrs C complains that The Royal London Mutual Insurance Society Limited (‘Royal London’) has unreasonably refused her claim for death benefit under her joint life assurance policy. Instead, it has voided the policy on the grounds of misrepresentation. Mrs C believe... (8 pages)View decision -
Decision Reference DRN-3989140
20 Mar 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3989140 The complaint Mr H, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him when he could not afford it. What happened Mr H applied for and was approved for one loan of £400 in March 2020. It was repayable over six mo... (4 pages)View decision -
Decision Reference DRN-3960714
17 Mar 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3960714 The complaint Mr K complains that Evergreen Finance Limited, trading as MoneyBoat.co.uk (MoneyBoat), lent to him when he could not afford it. What happened Mr K applied for a loan of £600 for a term of 164 days on 9 October 2021. It was repayable over six months with five insta... (6 pages)View decision -
Decision Reference DRN-4026881
17 Mar 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4026881 The complaint Ms T complains Evergreen Finance Limited London trading as MoneyBoat.co.uk (MoneyBoat) gave her a loan which she couldn’t afford to repay. What happened I’ve provided a detailed timeline as to what has happened due to the passage of time since the original complai... (7 pages)View decision -
Decision Reference DRN-3616581
10 Mar 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3616581 The complaint Mr M complains that systems problems experienced by The Royal London Mutual Insurance Society Limited (“Royal London”) meant that he was unable to obtain a valuation of his pension investments, or make changes to those investments, for an extended period of time. ... (3 pages)View decision