We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
-
Decision Reference DRN-3993791
9 Mar 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3993791 The complaint Ms C complains that The Royal London Mutual Insurance Society Limited (‘Royal London’) will not pay her the full proceeds of her Low Cost Endowment Assurance policy that matured in 2018. It says the policy is jointly owned and cannot be transferred to Ms C without... (4 pages)View decision -
Decision Reference DRN-3996436
1 Mar 2023 London General Insurance Company Limited Not upheldInsuranceDRN-3996436 The complaint Mr H complains that London General Insurance Company Limited trading as Assurant (London General) are only willing to pay a portion of the labour cost he paid to replace the rear differential on his vehicle following a claim. What happe... (2 pages)View decision -
Decision Reference DRN-3869769
1 Mar 2023 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3869769 The complaint Mrs W complained that The Royal London Mutual Insurance Society Limited, trading as Scottish Provident (“RL”) unfairly declined the claim she made on her critical illness policy. What happened Mrs W suffers from medical conditions which have a significant ongoing ... (3 pages)View decision -
Decision Reference DRN-3896316
23 Feb 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3896316 The complaint Mr A complains about aspects of the service he received from The Royal London Mutual Insurance Society Limited (Royal London) when administering his personal pension plan. Mr A is represented by his wife in bringing this complaint. But for ease of reference, all a... (3 pages)View decision -
Decision Reference DRN-3683785
23 Feb 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3683785 The complaint Mrs A’s estate, represented by her children, complain that Mrs A was mis-sold an annuity by Royal London Mutual Insurance Society Limited (RL). What happened Mrs A was diagnosed with lung cancer in May 2019. In November 2019, she contacted RL about taking benefits... (4 pages)View decision -
Decision Reference DRN-3973936
17 Feb 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3973936 The complaint Mrs H has complained that Royal London (RL) allowed her pension to be claimed fraudulently by a third party. Mrs H is being represented by her daughter, Mrs C. As both have provided accounts of the time in question and information about the complaint, I will refer... (3 pages)View decision -
Decision Reference DRN-3953302
16 Feb 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3953302 The complaint Miss M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proportionate affordability checks before it granted her loans. Had it done so, MoneyBoat would’ve likely discovered she was having financial difficultie... (5 pages)View decision -
Decision Reference DRN-3917919
9 Feb 2023 Evergreen Finance London Limited Not upheldConsumer CreditDRN-3917919 The complaint Miss W complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) didn’t carry out proper checks before advancing her a loan, had it done so, Miss W says it wouldn’t have lent to her. What happened Miss W was advanced one loan of £200 o... (3 pages)View decision -
Decision Reference DRN-3937144
8 Feb 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3937144 The complaint Mr C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided him with a loan he couldn’t afford to repay because he had other loans outstanding at the time. What happened Mr C was advanced one loan, a summary of his borrowin... (5 pages)View decision -
Decision Reference DRN-3712925
2 Feb 2023 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-3712925 The complaint Miss G has complained that The Royal London Mutual Insurance Society Limited mis-sold a policy to her, has not yet made a decision on her income protection claim or waived her premium. What happened The details of this complaint are well known to both parties, I w... (2 pages)View decision