We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-3616380
30 Dec 2022 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3616380 The complaint Mr G complains that The Royal London Mutual Insurance Society Limited (RL) caused delays to his pension transfer to another provider – provider A. RL has acknowledged it caused delays and has paid Mr G redress following a loss calculation produced by provider A. I... (4 pages)View decision -
Decision Reference DRN-3875522
29 Dec 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3875522 The complaint Mr S complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on White Sands investments he made through his L&C Self-Invested Personal Pension (‘SIPP’) and that, as a result of this, he’s suffered significant... (44 pages)View decision -
Decision Reference DRN-3834153
20 Dec 2022 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3834153 The complaint Mrs A complains that The Royal London Mutual Insurance Society Limited trading as Scottish Provident has unfairly refused her critical illness claim. Instead, it has voided the policy on the grounds of misrepresentation. To resolve her complaint, Mrs A wants Scott... (6 pages)View decision -
Decision Reference DRN-3062744
16 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3062744 The complaint Mr M through a professional representative complains that The Royal London Mutual Insurance Society Limited (Royal London) gave him unsuitable advice to transfer his Occupational Pension Scheme (OPS) into a Personal Pension with it. What happened Mr M was advised ... (5 pages)View decision -
Decision Reference DRN-3860022
15 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3860022 The complaint Mr S complains about the administration of his stakeholder pension plan. He complains that The Royal London Mutual Assurance Society Limited (Royal London) failed to inform him of the correct cut-off date for making pension contributions for that tax year until it... (5 pages)View decision -
Decision Reference DRN-3857309
15 Dec 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3857309 The complaint Miss W complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided her loans during a time that she was having financial difficulties and having to take out other payday loans to settle existing loans. Miss W says she couldn’t a... (8 pages)View decision -
Decision Reference DRN-3852169
9 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3852169 The complaint Mrs R complained, through a claims management company (CMC), that The Royal London Mutual Insurance Society (‘Royal London’) provided unsuitable investment advice in 1999 when it recommended Mrs R to invest into a Platinum Bond Plus. To put things right, Mrs R wan... (6 pages)View decision -
Decision Reference DRN-3848019
9 Dec 2022 Evergreen Finance London Limited Not upheldConsumer CreditDRN-3848019 The complaint Mr R complains (through a representative) that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him loans he couldn’t afford to repay. What happened Mr R took four loans from MoneyBoat between March and June 2022. I’ve outlined a summar... (6 pages)View decision -
Decision Reference DRN-3721555
7 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3721555 The complaint Mr M complains about the advice The Royal London Mutual Insurance Society Limited gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has cause... (6 pages)View decision -
Decision Reference DRN-3826077
2 Dec 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3826077 Complaint Mr M has complained that Evergreen Finance London Limited (trading as “Money Boat”.co.uk) irresponsibly lent to him. Background Money Boat provided Mr M with a loan for £300 in October 2020. The loan was due to be repaid in three monthly instalments of £135.29. As I u... (5 pages)View decision