We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-3776920
1 Dec 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3776920 The complaint Mr G complains that London Community Credit Union Limited (LCCU) hasn’t provided him with the service it should have. What happened Mr G says that LCCU stopped sending him statements at end of October 2021 and so he had to rely on online banking. He says his balan... (2 pages)View decision -
Decision Reference DRN-3808918
30 Nov 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3808918 The complaint Mr F complains that Evergreen Finance London Limited (trading as MoneyBoat.co.uk) (MoneyBoat) gave him loans he couldn’t afford to repay. What happened Mr F took four loans from MoneyBoat between November 2018 and May 2020. I’ve outlined a summary of his borrowin... (5 pages)View decision -
Decision Reference DRN-3820755
29 Nov 2022 London and Country Mortgages Ltd Not upheldMortgagesDRN-3820755 The complaint Mr and Mrs W complain that London and Country Mortgages Ltd (“L&C”) failed to help and support them when they wanted to remortgage their home. What happened Whilst this complaint is brought by both Mr and Mrs W, as the mortgage is in both their names, our deal... (3 pages)View decision -
Decision Reference DRN-3745673
25 Nov 2022 London Community Credit Union Limited UpheldConsumer CreditDRN-3745673 The complaint Miss M complains that London Community Credit Union Limited (LCCU) provided her a top up loan that was unaffordable and did assist her when she was in financial difficulties. What happened Miss M was provided with a £350 top up loan in September 2019. This brought... (3 pages)View decision -
Decision Reference DRN-3816441
23 Nov 2022 Evergreen Finance London Limited Not upheldConsumer CreditDRN-3816441 The complaint Miss K complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to her without carrying out the suitable checks and if it had it would have seen she could not afford the loans. Miss K also complains that MoneyBoat has been unsympathetic an... (6 pages)View decision -
Decision Reference DRN-3731348
22 Nov 2022 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3731348 The complaint Mrs M is unhappy that The Royal London Mutual Insurance Society Limited trading as Scottish Provident will not consider her critical illness claim. She says it is particularly unfair as newer policies offered by Scottish Provident now include some cover for her co... (3 pages)View decision -
Decision Reference DRN-3797636
18 Nov 2022 Evergreen Finance London Limited Not upheldConsumer CreditDRN-3797636 The complaint Mr M complains (through a representative) that Evergreen Finance London Limited (trading as MoneyBoat.co.uk) (MoneyBoat) gave him a loan he couldn’t afford to repay. What happened Mr M took one loan from MoneyBoat for £500 on 7 November 2018. Mr M was due to make ... (3 pages)View decision -
Decision Reference DRN-3713517
16 Nov 2022 Monecor (London) Ltd Not upheldInvestmentsDRN-3713517 The complaint Mr B complains that Monecor unfairly stopped him from depositing funds from his business account to his Contracts for Difference (CFD) trading account. He also complains that when Monecor identified the issue, he was told the deposits needed to be returned to that... (3 pages)View decision -
Decision Reference DRN-3610366
16 Nov 2022 The Royal London Mutual Insurance Society Limited Not upheldInvestmentsDRN-3610366 The complaint Mrs A complains that The Royal London Mutual Insurance Society Limited declined a life assurance claim for her husband, Mr A, due to their policy not being in force at the time of his death. She says Royal London failed to set up the life assurance policy promptly... (6 pages)View decision -
Decision Reference DRN-3799378
14 Nov 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3799378 The complaint Mr M complains that London & Colonial Services Limited trading as London & Colonial (London & Colonial) took too long to transfer his pension plan to another provider. During the delay the price of the new investments he wished to make increased causin... (6 pages)View decision