We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2116 results
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Decision Reference DRN-5501580
26 Aug 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5501580 Complaint Mr C has complained about high-cost short-term credit instalment loans he took out with Evergreen Finance London Limited (trading as “Moneyboat”.co.uk). He says that these loans were unaffordable and so shouldn’t have been provided to him. Background This complain... (3 pages)View decision -
Decision Reference DRN-5576248
14 Aug 2025 London and Country Mortgages Ltd Not upheldMortgagesDRN-5576248 The complaint Mrs E and Mr G complain that London and Country Mortgages Ltd trading as L&C Mortgages (L&C) mis-sold them a mortgage as it didn’t advise Mrs E that she could be liable for capital gains tax (CGT) when the mortgaged property was sold. What happened In J... (3 pages)View decision -
Decision Reference DRN-5736055
5 Aug 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5736055 The complaint Mr H complains that The Royal London Mutual Insurance Society Limited sent him statements and continued to take premiums from his bank account even after it says it had closed his pension account. What happened Mr H had a personal pension policy with Royal Lond... (4 pages)View decision -
Decision Reference DRN-5278806
31 Jul 2025 Evergreen Finance London Limited UpheldConsumer CreditDRN-5278806 The complaint Mrs P complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her when she could not afford to repay it. What happened Mrs P took one loan with MoneyBoat just before Christmas in December 2023. It was for £500, the tota... (3 pages)View decision -
Decision Reference DRN-5384225
29 Jul 2025 Evergreen Finance London Limited UpheldConsumer CreditDRN-5384225 The complaint Miss M complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her irresponsibly as she could not afford to repay them. What happened Miss M took two loans and the table gives a summary of her lending. Loan Approved A... (4 pages)View decision -
Decision Reference DRN-5714562
24 Jul 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5714562 The complaint Mr R has complained about the service he has received from The Royal London Mutual Insurance Society Limited in relation to his pension plan. He says that because of the way in which the business has handled his enquiries, he has not been able to realise his be... (9 pages)View decision -
Decision Reference DRN-5498950
23 Jul 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5498950 The complaint Mr N complains that he lost a guaranteed minimum pension (GMP) entitlement following a transfer of his pension annuity from Royal London Mutual Insurance Society Limited trading as Royal London (Royal London) to another provider in 2006. He is also unhappy that... (3 pages)View decision -
Decision Reference DRN-5487452
22 Jul 2025 London Mutual Credit Union Limited Not upheldBanking and PaymentsDRN-5487452 The complaint Mr A complains that London Mutual Credit Union Limited (“LMCU”) won’t refund payments he didn’t make or otherwise authorise. What happened In February 2024, Mr A received a call from an individual impersonating LMCU. They told him they had identified suspiciou... (3 pages)View decision -
Decision Reference DRN-5644778
18 Jul 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5644778 The complaint Ms T’s complained that The Royal London Mutual Insurance Society Limited (“RL”) unfairly declined her critical illness claim when she was diagnosed with breast cancer. What happened In 2011, Ms T bought a life and critical illness policy from a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-5374852
17 Jul 2025 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5374852 The complaint Mrs W complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to her irresponsibly as she could not afford to repay them. What happened Mrs W took three loans and the table gives a summary. Loan Approved Amount Repayments (... (3 pages)View decision