We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-3640115
10 Aug 2022 National House-Building Council UpheldInsuranceDRN-3640115 The complaint Mr W complains National House-Building Council (NHBC) unfairly declined a claim on his building warranty policy, relating to the block paved areas in his development. What happened Mr W owns a new-build apartment that’s covered by a ten-year building warranty poli... (6 pages)View decision -
Decision Reference DRN-3605821
3 Aug 2022 National House-Building Council Not upheldInsuranceDRN-3605821 The complaint Ms S has complained about National House-Building Council (NHBC). She feels it hasn’t treated her fairly after she made a claim on her building warranty policy in relation to her damp proof course (DPC). What happened Ms S bought a new-build property in March 2019... (2 pages)View decision -
Decision Reference DRN-3587976
29 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3587976 The complaint Mr and Mrs K’s complaint is that National House-Building Council trading as NHBC unfairly turned down a claim made under their building warranty policy. All references to NHBC include its appointed agents. What happened The circumstances of the complaint are well ... (2 pages)View decision -
Decision Reference DRN-3606459
20 Jul 2022 National House-Building Council UpheldInsuranceDRN-3606459 The complaint Ms L and Mr M are unhappy about National House-Building Council’s claim handling and settlement amounts under their 10 year Buildmark warranty. I’ll generally refer to Ms L throughout the decision as she’s been more heavily involved in dealing with the claim. What... (6 pages)View decision -
Decision Reference DRN-3591182
12 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3591182 The complaint Mr K complains National House-Building Council (NHBC) hasn’t treated him fairly following a claim on his building warranty policy. What happened Mr K owns a new-build apartment that’s covered by a ten-year building warranty policy. The policy started in 2005. In 2... (2 pages)View decision -
Decision Reference DRN-3569251
12 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3569251 The complaint Mr K complains National House-Building Council (NHBC) hasn’t treated him fairly following a claim on his building warranty policy. What happened Mr K own a new-build apartment that’s covered by a ten-year building warranty policy. The policy started in 2005. In 20... (2 pages)View decision -
Decision Reference DRN-3468174
8 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3468174 The complaint Mr and Mrs W complain National House-Building Council (NHBC) unfairly declined a claim on their Buildmark building warranty policy, for fire safety issues. What happened Mr and Mrs W own a new-build apartment that’s covered by a ten-year building warranty policy. ... (2 pages)View decision -
Decision Reference DRN-3414324
8 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3414324 The complaint Mr and Mrs H complain that National House-Building Council trading as NHBC unfairly declined a claim made under their Buildmark policy. What happened Mr and Mrs H bought their new home in 2016. In 2021 they discovered water marks on their ceilings and found that w... (2 pages)View decision -
Decision Reference DRN-3553381
5 Jul 2022 National House-Building Council Not upheldInsuranceDRN-3553381 The complaint Mr and Mrs F complain National House-Building Council (NHBC) hasn’t treated them fairly, following a claim on their building warranty policy. What happened Mr and Mrs F bought a new-build property, that was covered by a ten-year building warranty policy. The polic... (4 pages)View decision -
Decision Reference DRN-3444586
28 Jun 2022 National House-Building Council Not upheldInsuranceDRN-3444586 The complaint Mr and Mrs G complain that National House-Building Council (NHBC) hasn’t treated them fairly, following claims on their Buildmark building warranty policy. During the claims and complaint, Mr and Mrs G have been represented by their solicitor. But for ease, I’ll s... (5 pages)View decision