We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-3424751
27 Apr 2022 National House-Building Council UpheldInsuranceDRN-3424751 The complaint Ms S complains that National House-Building Council (“NHBC”) declined her claim on her ten-year buildings warranty. What happened Ms S bought a new home that came with a ten-year warranty, provided by NHBC. This was due to expire in December 2015. In July 2015 Ms ... (2 pages)View decision -
Decision Reference DRN-3432291
13 Apr 2022 National House-Building Council UpheldInsuranceDRN-3432291 The complaint Mr and Mrs G complain that National House-Building Council (NHBC) unfairly rejected their claim for damage to their property. What happened Mr and Mrs G have a policy with NHBC, which covers them for defects which present themselves in their home. Mr and Mrs G bel... (2 pages)View decision -
Decision Reference DRN-3420553
6 Apr 2022 National House-Building Council Not upheldInsuranceDRN-3420553 The complaint Mr B complains National House-Building Council (NHBC) hasn’t put right a water ingress issue that’s damaging his apartment and a communal area, or replaced unsafe cladding, after he made claims on his Buildmark building warranty policy. What happened Mr B’s new-bu... (5 pages)View decision -
Decision Reference DRN-3419387
6 Apr 2022 National House-Building Council UpheldInsuranceDRN-3419387 The complaint Mr M and Miss M complain National House-Building Council (NHBC) has unfairly declined to cover the cost of interim fire safety measures, as part of an accepted building warranty claim, which was made on their Buildmark policy. What happened Mr M and Miss M own an ... (8 pages)View decision -
Decision Reference DRN-3301870
29 Mar 2022 National House-Building Council Not upheldInsuranceDRN-3301870 The complaint Mr and Mrs H complain that National House-Building Council (“NHBC”) has unfairly declined a claim they made under their Buildmark policy. What happened The background of this complaint is well known to all parties. So, I’ve summarised events. Mr and Mrs H bought ... (3 pages)View decision -
Decision Reference DRN-3402344
29 Mar 2022 National House-Building Council UpheldInsuranceDRN-3402344 The complaint Mr G complains that National House-Building Council (NHBC) hasn’t put right various issues at his home, after he made claims on his building warranty policy. What happened In 2018, Mr G bought a new-build property. The property is covered by a ten-year building wa... (5 pages)View decision -
Decision Reference DRN-3353701
24 Mar 2022 National House-Building Council Not upheldInsuranceDRN-3353701 The complaint Mr S complains that National House-Building Council (NHBC) unfairly declined a claim he made on his building warranty policy. What happened Mr S’ new-build home is covered by a ten-year building warranty policy. In year three, he made a claim for roof defects. The... (2 pages)View decision -
Decision Reference DRN-3381250
18 Mar 2022 National House-Building Council Not upheldInsuranceDRN-3381250 The complaint Mr B has complained about the National House-Building Council’s (NHBC’s) decision to decline his claim for damage to his flat, caused by water ingress. What happened On 2 March 2022, I issued my provisional decision explaining why I wasn’t intending to uphold this... (3 pages)View decision -
Decision Reference DRN-3380777
18 Mar 2022 National House-Building Council Not upheldInsuranceDRN-3380777 The complaint Mr B has complained about the National House-Building Council’s (NHBC’s) decision to decline his claim for damage to the common parts of the building, within which his flat is located. In particular he has complained that: There are significant issues with the re... (9 pages)View decision -
Decision Reference DRN-3374889
17 Mar 2022 National House-Building Council UpheldInsuranceDRN-3374889 The complaint Mr S is unhappy with the service he’s received from National House-Building Council (NHBC) when making claims under his building warranty. What happened Mr S purchased a new home and it came with a ten-year NHBC building warranty which started in 2014. Since then ... (10 pages)View decision