We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-2544302
27 Jan 2021 National House-Building Council UpheldInsuranceDRN-2544302 The complaint Mr and Mrs H say that the National House-Building Council (NHBC) unfairly declined a claim under their building warranties policy. What happened Mr and Mrs H hold a building warranty for their property which began in May 2013. In August 2018, they contacted NHBC a... (5 pages)View decision -
Decision Reference DRN-2545249
27 Jan 2021 National House-Building Council Not upheldInsuranceDRN-2545249 The complaint Mr and Mrs M are unhappy with delays experienced during a claim under their buildings warranty with National House-Building Council and that it was eventually declined. What happened Mr and Mrs M’s basement flooded in November 2018. They contacted National House- ... (6 pages)View decision -
Decision Reference DRN-2313169
22 Jan 2021 National House-Building Council Not upheldInsuranceDRN-2313169 The complaint Mr and Mrs T are unhappy House-Building Council (NHBC) has declined a claim they made on their NHBC Buildmark warranty. Mr T has dealt with the claim and complaint throughout, so I’ll refer to him only. What happened Mr T bought a new home. It was covered by a ten... (2 pages)View decision -
Decision Reference DRN-2309100
19 Jan 2021 National House-Building Council Not upheldInsuranceDRN-2309100 The complaint Mr B and Miss P complain about National House-Building Council (NHBC)’s handling of their claim on their Buildmark policy. Any references to NHBC also Include their agents. The details of this complaint are well known to both parties, so I won’t repeat them again ... (2 pages)View decision -
Decision Reference DRN-2310900
18 Jan 2021 National House-Building Council Not upheldInsuranceDRN-2310900 The complaint Mr and Mrs N complain that National House-Building Council (NHBC) unfairly declined their claim on their building warranty policy. They also complain the policy was mis-sold. What happened Mr and Mrs N purchased a new build property in 2013. Their property is cove... (2 pages)View decision -
Decision Reference DRN-1998673
11 Jan 2021 National House-Building Council Not upheldInsuranceDRN-1998673 The complaint Mr M complains about National House-Building Council’s handling of claims under his buildings warranty. What happened Mr M has a buildings warranty with National House-Building Council (NHBC) which covers his home. Mr M has had a number of issues with his home and... (3 pages)View decision -
Decision Reference DRN3309911
23 Dec 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs S are unhappy with the way National House Building Council (NHBC) have handled a claim under their NHBC Buildmark policies. background Mr S tells us that he made a claim under his NHBC Buildmark policy as the roof to his house was defective. The claim was accepted, and works wer... (3 pages)View decision -
Decision Reference DRN9534371
23 Dec 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mrs M complains that National House-Building Council (NHBC) have unfairly declined a claim she brought under her building warranty policy background I issued a provisional decision in November 2020 and set out the background of the case as:- “Mrs M tells us she contacted NHBC is January 20... (3 pages)View decision -
Decision Reference DRN-2369932
13 Dec 2020 National House-Building Council Not upheldInsuranceDRN-2369932 The complaint Mrs C and Mr W have complained about the way National House-Building Council (“NHBC”) has handled a claim made under their Buildmark policy. What happened Mrs C and Mr W noticed some cracks in the internal corners of their newly built home in 2017. They initially ... (3 pages)View decision -
Decision Reference DRN-1728222
10 Dec 2020 National House-Building Council Not upheldInsuranceDRN-1728222 The complaint Mr and Mrs W complain about the way National House-Building Council (NHBC) has settled a claim they’ve made on their Buildmark building warranty policy. What happened Mr W brings this complaint on behalf of himself and his wife, so I’ll refer to him throughout. Mr... (3 pages)View decision