We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN5317130
4 Aug 2020 National House-Building Council Not upheldInsurance (excluding PPI)Ms W complains that National House-Building Council (NHBC) unfairly declined her building warranty claim after she relocated her boiler to her living room.background Ms W’s property was built in about 2008, and she held a ten-year NHBC building warranty policy. In November 2016, she was gi... (5 pages)View decision -
Decision Reference DRN6455587
3 Aug 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr E and Mr P are unhappy with the way National House Building Council (NHBC) have handled a claim under their NHBC Buildmark policies.backgroundMr E tells us he purchased a new build property in 2010 which was sold with a NHBC Buildmark warranty. He says he noticed problems had developed ... (2 pages)View decision -
Decision Reference DRN1105682
31 Jul 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr B is unhappy that National House-Building Council (NHBC) won’t pay his claim under his building warranty because it said it doesn’t exceed the minimum claim value (MCV).backgroundIn March 2019 Mr B made a claim to NHBC under part 3 of his building warranty, which covers NHBC’S liability... (3 pages)View decision -
Decision Reference DRN-2016729
28 Jul 2020 National House-Building Council UpheldInsuranceDRN-2016729 The complaintL is a management company for a group of houses situated in the same road. It's represented by Mr P. L complains that National House Building Council (NHBC) has unfairly declined to cover repairs to the drainage system servicing the houses on a building warran... (4 pages)View decision -
Decision Reference DRN2086056
23 Jul 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr Y complains that National House-Building Council (‘NHBC’) won’t provide cover under a building warranty for damage caused by flooding to his basement, and other issues with his home.background Mr Y bought a new home, and his developer provided him with a ten-year NHBC warranty. Mr Y’s b... (4 pages)View decision -
Decision Reference DRN-1978380
16 Jul 2020 National House-Building Council Not upheldInsuranceDRN-1978380 The complaintMr A has complained that National House-Building Council (NHBC) declined a claim he made under his NHBC Buildmark warranty and insurance cover. What happenedMr A experienced issues with some external steps causing a leak into his property within the first two year... (3 pages)View decision -
Decision Reference DRN7413529
13 Jul 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr K has complained about National House-Building Council, it provides a building warranty for his home. Mr K initially made a claim to NHBC in 2012, which it declined and which he made again in 2015 and 2017. As NHBC has recently declined the claim again Mr K is unhappy.backgroundMr K mad... (2 pages)View decision -
Decision Reference DRN6424755
30 Jun 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr T complains about delays and poor complaint handling by National House-Building Council (“NHBC”).background Mr T bought a new build property which was sold with a 10 year NHBC Buildmark warranty. Mr T says that the roof of the property began to leak in 2004. And in September 2008, Mr T ... (2 pages)View decision -
Decision Reference DRN-1840145
30 Jun 2020 National House-Building Council Not upheldInsuranceDRN-1840145 The complaintMr and Mrs M complain about National House-Building Council’s re-consideration of a claim made under their buildings warranty policy. What happenedMr and Mrs M have a National House-Building Council (NHBC) buildings warranty which covers a flat they own and rent o... (4 pages)View decision -
Decision Reference DRN-1807811
12 Jun 2020 National House-Building Council Not upheldInsuranceDRN-1807811 The complaintMr C and Mrs M complain that National House-Building Council declined a claim under their new property warranty policy. What happenedMr C and Mrs M have a 'Buildmark' policy with National House-Building Council (NHBC), which covers the house they bought a... (3 pages)View decision