We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN3771505
26 Mar 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr D, via his representative Ms T, has complained about the provider of the building warranty that was issued for his home, National House-Building Council (NHBC). His home, a ground floor flat, is suffering condensation and mould and NHBC won’t fix it.backgroundNHBC issued a warranty for ... (4 pages)View decision -
Decision Reference DRN8563497
26 Mar 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr M complains about how National House-Building Council have managed problems arising from water ingress into his property, following defective drains installed when it was built. Mr M is one of six property owners at the development. He has represented all six in this complaint.backgroun... (4 pages)View decision -
Decision Reference DRN8758666
25 Mar 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs F complain about National House-Building Council’s (“NHBC”) handling of their building warranty claim.backgroundMr and Mrs F moved into their new build house in November 2016. The 10 year NHBC Buildmark warranty also started in November 2016. There have been numerous faults and ... (3 pages)View decision -
Decision Reference DRN6214425
20 Mar 2020 National House-Building Council UpheldInsurance (excluding PPI)ComplaintMr H is a director of company Y and complains that National House-Building Council (“NHBC”) refuse to reimburse legal costs and professional fees incurred as a result of a declined insurance claim.BackgroundNHBC provided a ten-year warranty to company Y for a block of flats. The w... (3 pages)View decision -
Decision Reference DRN0276337
13 Mar 2020 National House-Building Council UpheldInsurance (excluding PPI)ComplaintMr and Mrs S are unhappy National House-Building Council (NHBC) didn’t step in and take over a claim made under their building warranty.BackgroundMr and Mrs S purchased a new home which came with a ten-year building warranty provided by NHBC.There were issues with the render of Mr... (4 pages)View decision -
Decision Reference DRN9431633
11 Mar 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr M is unhappy with the provider of his building warranty, National House-Building Council (NHBC) in relation to a claim he made to it in 2015.backgroundIn 2015 Mr M noticed a problem with the render at his home. NHBC considered the matter under section 3 of the warranty. An assessment of... (8 pages)View decision -
Decision Reference DRN1931465
4 Mar 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs B complain about National House-Building Council (“NHBC”)’s decision not to cover repairs to the garage at their property under a buildings warranty. backgroundMr and Mrs B purchased a house which had a garage as part of the property. When they did so, there was 2 years remainin... (2 pages)View decision -
Decision Reference DRN9835691
3 Mar 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs T are unhappy with National House-Building Council’s (NHBC) proposed repair following a claim under their building warranty.backgroundMr and Mrs T made a claim under Section Two of their building warranty as their bathroom floor wasn’t level. The builder who had a responsibility... (5 pages)View decision -
Decision Reference DRN2919550
3 Mar 2020 National House-Building Council UpheldInsurance (excluding PPI)Ms O is unhappy with the proposals by National House-Building Council (NHBC) for dealing with several defects under section 2 of her building warranty (years 1 and 2). background Ms O bought a new property with the benefit of a warranty with NHBC in November 2016. After she told NHBC of a... (11 pages)View decision -
Decision Reference DRN2250439
2 Mar 2020 National House-Building Council Not upheldInsurance (excluding PPI)Ms D complains about the way National House-Building Council has dealt with a claim under a building guarantee policy.backgroundThere is a protracted and detailed background which the parties are aware of. They’ve been in dispute for some time now, had a matter looked at by a resolution se... (3 pages)View decision