We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN5033363
27 Feb 2020 National House-Building Council UpheldInsurance (excluding PPI)Miss D and Mr H are unhappy with NHBC’s handling of a claim they made under their building warranty policy.backgroundI issued a provisional decision on Miss D and Mr H’s complaint in February 2020. I explained why I was upholding their complaint:“Miss D and Mr H bought a new build property... (7 pages)View decision -
Decision Reference DRN5780196
26 Feb 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr S complains about National House-Building Council’s (“NHBC”) decision to decline cover for a claim he made on a new house warranty.backgroundMr S purchased a property which was part way through a 10 year building warranty provided by NHBC when he bought it. Mr S made a claim to NHBC for... (3 pages)View decision -
Decision Reference DRN9110208
19 Feb 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs S are unhappy with the way that National House-Building Council (NHBC) dealt with their claim under section 2 (years 1and 2) of their building warranty in respect of inadequate heating/insulation.background Mr and Mrs S bought their property in 2010. From then until late 2016 th... (3 pages)View decision -
Decision Reference DRN3817688
18 Feb 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs W have complained about National House-Building Council (NHBC). It provided a warranty for their home (they’ve since moved) and handled a claim in relation to that property under the warranty. Mr and Mrs W believe that NHBC handled the claim poorly causing them various financial... (7 pages)View decision -
Decision Reference DRN7038268
12 Feb 2020 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs F have complained about National House-Building Council (NHBC). It provides a building warranty for their home and they have an outstanding claim regarding the home’s heating system.backgroundIn 2012 Mr and Mrs F found problems with their electric powered heating system and noti... (9 pages)View decision -
Decision Reference DRN5356919
31 Jan 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs E are unhappy with the way that their claim to National House-Building Council (NHBC) under their building warranty continued to be progressed.backgroundMr and Mrs E contacted NHBC to make a claim in January 2018. This was after their noticing water damage to their home. NHBC ac... (2 pages)View decision -
Decision Reference DRN0219802
23 Jan 2020 National House-Building Council Not upheldInsurance (excluding PPI)Mr F complains about the way National House-Building Council (NHBC) handled a claim he made under a buildings warranty.To keep things simple, any reference to NHBC within this decision includes any of its contractors and representatives unless specified.backgroundMr F moved into his newly ... (5 pages)View decision -
Decision Reference DRN7053281
19 Dec 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr R is unhappy a claim he tried to make under his National House-Building Council (NHBC) building warranty has been declined.backgroundMr R noticed tiles on his roof had become loose and were lifting and made a claim to NHBC, the provider of his building warranty.NHBC inspected the roof a... (3 pages)View decision -
Decision Reference DRN1876652
6 Dec 2019 National House-Building Council Not upheldInsurance (excluding PPI)ComplaintMiss R is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty.Miss R is represented by the management company of the property, who I’ll refer to as H.BackgroundH manages a property which was comple... (4 pages)View decision -
Decision Reference DRN-1328986
6 Dec 2019 National House-Building Council UpheldInsuranceDRN-1328986ComplaintMr R is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mr R is represented by the management company of the property, who I’ll refer to as H.BackgroundH manages a property which wa... (4 pages)View decision