We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-1328976
6 Dec 2019 National House-Building Council UpheldInsuranceDRN-1328976ComplaintMr P is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mr P is represented by the management company of the property, who I’ll refer to as H.BackgroundH manages a property which wa... (4 pages)View decision -
Decision Reference DRN-1328934
6 Dec 2019 National House-Building Council UpheldInsuranceDRN-1328934 ComplaintMr R is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mr R is represented by the management company of the property, who I’ll refer to as H.BackgroundH manages a property which w... (4 pages)View decision -
Decision Reference DRN-1328914
6 Dec 2019 National House-Building Council UpheldInsuranceDRN-1328914 ComplaintMr F is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mr F is represented by the management company of the property, who I’ll refer to as H.BackgroundH manages a property which w... (4 pages)View decision -
Decision Reference DRN-1328903
6 Dec 2019 National House-Building Council UpheldInsuranceDRN-1328903The complaintMr L is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mr L is represented by the management company of the property, who I’ll refer to as H.What happenedH manages a property w... (4 pages)View decision -
Decision Reference DRN-1328927
6 Dec 2019 National House-Building Council UpheldInsuranceComplaint Miss J is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Miss J is represented by the management company of the property, who I’ll refer to as H. Background H manages a property which was co... (4 pages)View decision -
Decision Reference DRN-1328965
6 Dec 2019 National House-Building Council UpheldInsuranceComplaint Miss O and Mr S are unhappy with the standard of repairs authorised by National House- Building Council (NHBC) following a claim made on a building warranty. Miss O and Mr S are represented by the management company of the property, who I’ll refer to as H. Background H manages a ... (4 pages)View decision -
Decision Reference DRN-1328943
6 Dec 2019 National House-Building Council UpheldInsuranceComplaint Mrs S is unhappy with the standard of repairs authorised by National House-Building Council (NHBC) following a claim made on a building warranty. Mrs S is represented by the management company of the property, who I’ll refer to as H. Background H manages a property which was comp... (4 pages)View decision -
Decision Reference DRN2275523
4 Dec 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mrs N is unhappy that National House-Building Council (NHBC) won’t cover damage to her home under her building warranty.backgroundMrs N bought her home in April 2017 from a previous owner. At the time the property was four years old with the benefit of a warranty with NHBC. Soon after movi... (2 pages)View decision -
Decision Reference DRN6866949
2 Dec 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs W are unhappy with how National House-Building Council (NHBC) has handled their claim under their buildmark warranty.Mr W brings this complaint on behalf of himself and his wife.backgroundMr and Mrs W purchased a new build property in 2006 for which they have a buildings warrant... (10 pages)View decision -
Decision Reference DRN0396006
27 Nov 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs W have complained about National House-Building Council (NHBC). It provides the building warranty for their home. They think it’s caused delays in handling their claim for damage, and this has caused some elements of damage to be declined by it (as being found beyond the policy ... (3 pages)View decision