We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN2550264
26 Nov 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr M complains about the way National House-Building Council (“NHBC”) handled a claim he made under a NHBC Buildmark warranty and insurance cover.backgroundThere is a detailed history to the problem Mr M has experienced with his property. NHBC didn’t build the property rather it provided i... (3 pages)View decision -
Decision Reference DRN7590507
21 Nov 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs P have complained about the way National House-Building Council (NHBC) has handled their claim under their new home building warranty after they suffered problems with their plumbing.backgroundIn 2013, Mr and Mrs P bought a new house. It came with a ten year building warranty un... (5 pages)View decision -
Decision Reference DRN7132037
18 Nov 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs G are unhappy with the quality of a new floor installed by National House- Building Council (“NHBC”) under their building warranty.backgroundMr and Mrs G were unhappy with the quality of installation of their flooring in their new build property. They complained about to NHBC un... (2 pages)View decision -
Decision Reference DRN4384231
30 Oct 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr A is unhappy with how National House-Building Council (“NHBC”) handled his claim under his building warranty. backgroundMr A bought a new-build property in March 2017 which came with a NHBC warranty. Under the warranty, any claims made within the first two years would be dealt with by t... (3 pages)View decision -
Decision Reference DRN9683071
15 Oct 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr L has complained about his building warranty provider National House-Building Council (NHBC). He’s had on-going problems with water getting in around a window at his property.backgroundMr L owns a flat which had a 10-year warranty. The warranty began in 2004.Dating back to 2008 Mr L had... (6 pages)View decision -
Decision Reference DRN2878604
4 Sep 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr W has complained that National House-Building Council (NHBC) unfairly declined a claim under his building warranty. He’s also unhappy that it’s refused to carry out further investigations.backgroundMr W bought his property in 1999. It came with a ten year warranty.In 2008 he contacted N... (3 pages)View decision -
Decision Reference DRN7277443
3 Sep 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs W have complained about National House-Building Council (NHBC). It provides the building warranty for their home.backgroundMr and Mrs W bought their home with a warranty which began in 2002. They report that they always had problems with the roof which were often addressed verba... (3 pages)View decision -
Decision Reference DRN3786747
28 Aug 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mrs O complains about the way National House-Building Council has dealt with a claim she made on her building warranty.Mrs O is being represented in bringing this complaint. But for ease I’ve referred to all comments and actions as being those of Mrs O. backgroundIn 2013 Mrs O bought a pro... (3 pages)View decision -
Decision Reference DRN1607360
27 Aug 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs G are unhappy that National House-Building Council (NHBC) won’t carry out work to remedy issues with their windows and doors under their building warranty.backgroundIn December 2016 Mr and Mrs G reported to NHBC concerning problems they had with their windows and internal and ex... (5 pages)View decision -
Decision Reference DRN6530891
16 Aug 2019 National House-Building Council UpheldInsurance (excluding PPI)Miss S is unhappy with her new home building warranty provider National House-Building Council in relation to assistance she sought from it when the developer of her home wouldn’t repair defects.backgroundMiss S bought a new home in August 2016. She noticed issues with it and contacted the... (5 pages)View decision