We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN1910969
11 Jul 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr D has complained about the way National House-Building Council (NHBC) managed his claim for creaking of the upper floors of his home, and with its communication throughout his claim. backgroundMr D bought a new build property which was covered by an NHBC Buildmark policy. Mr D reported ... (3 pages)View decision -
Decision Reference DRN6050773
28 Jun 2019 National House-Building Council Not upheldInsurance (excluding PPI)Miss W and Mr S complain about National House-Building Council’s handling of a claim under their building warranty.backgroundMiss W and Mr S have a ‘Buildmark’ warranty with NHBC which covers their home.Six years after buying their home, Miss W and Mr S reported a pr... (3 pages)View decision -
Decision Reference DRN6501674
24 Jun 2019 National House-Building Council UpheldInsurance (excluding PPI)Miss D and Mr P have complained that National House-Building Council (NHBC) carried out poor repairs to the render on their property when settling a previous claim.backgroundI issued a provisional decision on this complaint in March 2019. I explained that I was intending to uphold Miss D a... (12 pages)View decision -
Decision Reference DRN1117994
19 Jun 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr S and Mrs H have complained about repairs carried out to their property by National House-Building Council (NHBC) under their building warranty.backgroundMr S and Mrs H bought a new-build house in 2009. After they made a claim to NHBC for defects in their roof, NH... (3 pages)View decision -
Decision Reference DRN7001293
18 Jun 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs S are unhappy with National House-Building Council (NHBC) because they found out their new home had been built without planning permission or building control and when they repaired it NHBC wouldn’t reimburse their costs.backgroundMr and Mrs S bought a ne... (5 pages)View decision -
Decision Reference DRN3457251
17 Jun 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr L is unhappy that National House-Building Council has declined his claim for damage to his ceiling, paintwork and blinds under his buildmark warranty.backgroundMr L made a claim for water damage to his property. NHBC sent out a claims investigator to inspect and va... (3 pages)View decision -
Decision Reference DRN6733048
13 Jun 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr B has complained about the provider of the building warranty for his home, National House-Building Council (NHBC), in relation to claims he made regarding defects to his home.backgroundMr B bought a property in 2012 and within two years contacted the builder an... (8 pages)View decision -
Decision Reference DRN8439950
24 May 2019 National House-Building Council Not upheldInsurance (excluding PPI)Ms B and Mr A complain that when carrying out repairs under their building warranty National House-Building Council caused damage to the internal doors at their property.backgroundMs B and Mr A have a buildings warranty with NHBC to cover their new-build home.As is usua... (4 pages)View decision -
Decision Reference DRN6497642
16 Apr 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr A complains about National House-Building Council’s handling of a claim under his buildings warranty.backgroundMr A has a Buildmark buildings warranty with NHBC to cover his home, which he bought in February 2016.Mr A complained about a number of issues with the sta... (3 pages)View decision -
Decision Reference DRN5285338
12 Apr 2019 National House-Building Council Not upheldInsurance (excluding PPI)Miss M complains about National House-Building Council’s decision to decline a claim under her buildings warranty policy.backgroundMiss M has a Buildmark warranty with NHBC which covers her flat. She made a claim for damage which she said was caused by vibration in the b... (3 pages)View decision