We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN4433354
3 Apr 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs P complain about the works to their new home undertaken by National House- Building Council (NHBC) under its Buildmark building warranty.backgroundMr and Mrs P moved into their new home in November 2013. It came with a 10-year building warranty provided by N... (8 pages)View decision -
Decision Reference DRN3533364
21 Mar 2019 National House-Building Council Not upheldInsurance (excluding PPI)Miss T has complained about National House-Building Council (NHBC). It provides the building warranty for the block of flats where she lives. She thinks it delayed making a settlement for a claim made in respect of common parts of the property.backgroundMiss T lives i... (2 pages)View decision -
Decision Reference DRN1246441
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr A, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr A’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN1205326
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms H, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms H’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision -
Decision Reference DRN1994937
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms B, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms B’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN7128264
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms P’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN7952295
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr M, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr M’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For... (5 pages)View decision -
Decision Reference DRN0809270
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr J, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr J’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN9051434
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr G, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr G’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN4723758
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms T, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms T’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For... (5 pages)View decision