We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN3472779
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN4384572
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr K, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr K’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN5209502
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms W, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms W’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. Fo... (5 pages)View decision -
Decision Reference DRN9735506
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms B, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms B’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN6070299
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms D, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms D’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision -
Decision Reference DRN4704527
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr O, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr O’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN2091635
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN9214100
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms W, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms W’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. Fo... (5 pages)View decision -
Decision Reference DRN1843003
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms W, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms W’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. Fo... (5 pages)View decision -
Decision Reference DRN0544842
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision