We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN3041740
1 Mar 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms C, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms C’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision -
Decision Reference DRN5331876
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr D, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr D’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN1046008
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms S, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms S’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN9467587
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr H, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr H’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN3230171
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr C, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr C’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN4154709
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN4763416
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr R, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr R’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN3511946
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr A, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr A’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN3072882
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN0764895
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr D, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr D’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision