We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN4908492
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms D, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms D’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision -
Decision Reference DRN2089750
27 Feb 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr B has complained about National House-Building Council (NHBC). It provides warranties for Mr B’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. The other residents hav... (5 pages)View decision -
Decision Reference DRN2946886
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr P, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr P’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN7474738
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr W, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr W’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For... (5 pages)View decision -
Decision Reference DRN6439411
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs B, represented by Mr B, have complained about National House-Building Council (NHBC). It provides warranties for Mr and Mrs B’s home and other homes in the development where they live. Mr B says NHBC agreed to do work under the policy but then failed to co... (5 pages)View decision -
Decision Reference DRN3133889
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr C, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr C’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For ... (5 pages)View decision -
Decision Reference DRN4282372
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Mr M, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Mr M’s home and other homes in the development where he lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. For... (5 pages)View decision -
Decision Reference DRN8324143
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms D, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms D’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision -
Decision Reference DRN6624480
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms E, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms E’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN1485301
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms G, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms G’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. ... (5 pages)View decision