We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN0961434
27 Feb 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms S, represented by Mr B, has complained about National House-Building Council (NHBC). It provides warranties for Ms S’s home and other homes in the development where she lives. Mr B says NHBC agreed to do work under the policy but then failed to complete it. F... (5 pages)View decision -
Decision Reference DRN7408888
26 Feb 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs B are unhappy that National House-Building Council declined to deal with their claim for damage to their retaining wall under their buildings warranty.backgroundThe property was completed in 2005 and the claim was made in 2014 under section three of the ... (2 pages)View decision -
Decision Reference DRN8748858
1 Feb 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr D is unhappy with the way that National House-Building Council (NHBC) has handled ongoing repairs to his property under his Building Warranty. backgroundMr D first reported a claim to NHBC in September 2014, following the builder’s failure to deal with a number of ... (3 pages)View decision -
Decision Reference DRN9776807
29 Jan 2019 National House-Building Council UpheldInsurance (excluding PPI)Ms D has complained about her building warranty provider National House-Building Council (NHBC). She’s had problems with her home since moving in in 2014 and it hasn’t resolved them.backgroundMs D has had problems most notably with the pointing and ventilation in her ho... (5 pages)View decision -
Decision Reference DRN0761318
23 Jan 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr B is unhappy with his building warranty provider National House-Building Council(NHBC), he says it hasn’t handled his claim for snagging issues with his new home very well or taken action against the developer for failing to carry our repairs.backgroundMr B bough... (6 pages)View decision -
Decision Reference DRN4328493
9 Jan 2019 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs F complain that National House Building Council (NHBC) say their self-build housing warranty will not cover any problems caused by work carried out by a third-party contractor.backgroundMr and Mrs F have a “Solo for Self-Build” housing warranty policy w... (2 pages)View decision -
Decision Reference DRN3457085
28 Dec 2018 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs R say the National House-Building Council hasn’t dealt effectively with a claim they made on their building warranty and insurance policy.Any references to NHBC include any acts or omissions by its agents.backgroundMr and Mrs R completed on the purchase of ... (5 pages)View decision -
Decision Reference DRN1363935
26 Nov 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs E say that the National House-Building Council (NHBC) unfairly declined their claim under their building warranties policy.backgroundMr and Mrs E bought a house sometime in 2017. They say that shortly after moving in they noticed some slates missing from th... (3 pages)View decision -
Decision Reference DRN2498934
19 Nov 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr F complains that National House-Building Council (NHBC) caused inconvenience when it failed to complete repair works on his property, following a successful claim under the building warranty.background Mr F made a claim on his building warranty in 2014 and NHBC complet... (3 pages)View decision -
Decision Reference DRN4757028
9 Nov 2018 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs F complain about remedial works carried out on their house under their building warranty with National House-Building Council (NHBC).backgroundMr and Mrs F made a previous complaint to us about issues that had arisen after work carried out on their house by... (5 pages)View decision