We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN5903943
22 Sep 2018 National House-Building Council UpheldInsurance (excluding PPI)Mr C is unhappy that National House-Building Council (NHBC) won’t deal with hisclaims under his building warranty.backgroundMr C and his wife bought the property in November 2016. He owns another new buildproperty but due to numerous problems he had had with it, decided... (3 pages)View decision -
Decision Reference DRN2144079
22 Sep 2018 National House-Building Council Not upheldInsurance (excluding PPI)Ms N is unhappy with the provider of her building warranty, National House-Building Council (NHBC). It has settled her claim under section 1 of its policy and she thinks it should deal with it under section 2.backgroundMs N contracted with a builder to build a hou... (2 pages)View decision -
Decision Reference DRN7463080
13 Sep 2018 National House-Building Council UpheldInsurance (excluding PPI)Ms F is unhappy with her building warranty provider National House-Building Council (NHBC). She says it caused delays and failed to communicate with her.backgroundMs F made a claim to NHBC in May 2017 in respect of her bathroom floor tiles. As she was still within t... (3 pages)View decision -
Decision Reference DRN1708582
7 Sep 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr V and Miss S are unhappy that National House-Building Council (NHBC) won’t consider a claim under its building warranty policy.backgroundMr V and Miss S contacted NHBC regarding issues within their property. But NHBC said it was unable to help because the ten year w... (2 pages)View decision -
Decision Reference DRN5540733
16 Aug 2018 National House-Building Council Not upheldInsurance (excluding PPI)Ms X and Mr Y are unhappy with the decision by National House-Building Council (NHBC) not to pay their claim for defective tiles under their building warranty.background Ms X and Mr Y bought their property in August 2013. They have had a number of issues with it, som... (4 pages)View decision -
Decision Reference DRN4167727
7 Aug 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr I is unhappy with his building warranty provider National House-Building Council (NHBC). He has had claims on-going with it for several years and he just wants matters resolved.backgroundMr I made various claims to NHBC. As a result of one of those claims, in 20... (7 pages)View decision -
Decision Reference DRN9797029
17 Jul 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr M has complained about the way a claim under his building warranty has been handled by National House-Building Council (NHBC).backgroundIn November 2008 Mr M completed the purchase of a new flat. The flat came with an NHBC building warranty. A few years later, h... (3 pages)View decision -
Decision Reference DRN6180122
17 Jul 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr V complains that national House Building Council (NHBC) caused delay in carrying out repairs to his property. They offered him £200 compensation but he’s unhappy with this amount as he says he became seriously ill last year as a result of the problems caused b... (3 pages)View decision -
Decision Reference DRN6519262
10 Jul 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr W complains about the way that National House-Building Council (NHBC) has dealt with his claim under his building warranty in respect of internal damage to his flat and his liability for a common part, namely the roof.backgroundMr W purchased his flat in 2008, w... (4 pages)View decision -
Decision Reference DRN8661364
10 Jul 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr W complains about the way that National House-Building Council (NHBC) has dealt with his claim under his building warranty in respect of internal damage to his flat and his liability for a common part, namely the roof.backgroundMr W purchased his flat in 2008, w... (4 pages)View decision