We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN9046362
10 Jul 2018 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs S have complained about the way a claim under their building warranty was handled by National House-Building Council (NHBC).backgroundMr and Mrs S made a claim to NHBC under their building warranty. NHBC accepted the claim and carried out repairs to their ... (2 pages)View decision -
Decision Reference DRN5166775
9 Jul 2018 National House-Building Council UpheldInsurance (excluding PPI)Mr and Mrs B have complained about their building warranty provider NationalHouse-Building Council (NHBC). They think it hasn’t dealt with their claims for defects and damage fairly.backgroundMr and Mrs B bought their new home in 2006. In 2008 they first noticed s... (7 pages)View decision -
Decision Reference DRN4557415
29 Jun 2018 National House-Building Council UpheldInsurance (excluding PPI)Miss P is unhappy with her building warranty provider National House-Building Council (NHBC). It took too long to do some work and hasn’t completed other jobs.backgroundMiss P found several problems with her home and NHBC undertook several claims over a number of ... (4 pages)View decision -
Decision Reference DRN2843851
26 Jun 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr S is unhappy with the way that National House-Building Council (NHBC) has dealt with his claim for several issues of damage to his property under his building warranty.backgroundMr S reported his claim to NHBC in June 2017. Over the years he has had a number of... (4 pages)View decision -
Decision Reference DRN0178564
22 Jun 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs F complain about National House-Building Council’s (NHBC) handling of a number of issues arising out of the claim they made against their Buildmark building warranty.backgroundMr and Mrs F’s new build property came with an NHBC 10 year Buildmark warranty.... (4 pages)View decision -
Decision Reference DRN7833292
13 Jun 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs M have complained about the way a claim under their building warranty has been handled by National House-Building Council (NHBC).backgroundMr and Mrs M made a claim to NHBC in 2002 after rain started coming in through their roof. NHBC has carried out a series... (3 pages)View decision -
Decision Reference DRN2045575
8 Jun 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr and Mrs S are unhappy with the way that National House-Building Council (NHBC) has dealt with their claim under a building warranty, for rebuilding of a wall.backgroundMr and Mrs S reported a claim under the warranty in September 2013. NHBC initially considered the... (3 pages)View decision -
Decision Reference DRN2606418
31 May 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr E and Ms S are unhappy that National House-Building Council (NHBC) has declined to pay for repairs they have had done to their roof.backgroundIn 2003 Mr E and Ms S bought a new-build property. It came with a NHBC Buildmark warranty. The warranty had a term of ... (4 pages)View decision -
Decision Reference DRN2278136
14 May 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr R is unhappy with the offer of compensation from the National House Building Council after it accepted that it had handled a claim poorly under its Buildmark policy.background Mr R owns a single story property, built in 2010, that he lets out to tenants. Problems... (3 pages)View decision -
Decision Reference DRN1350591
3 May 2018 National House-Building Council Not upheldInsurance (excluding PPI)Mr L has complained that National House-Building Council (NHBC) unfairly declined a claim under his building warranty.backgroundIn April 2 017 Mr L made a claim to NHBC because rain water from a flat roof was getting into his apartment. As his warranty had expire... (2 pages)View decision