We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-5095599
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095599 The complaint Miss L and Mrs P are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised ... (6 pages)View decision -
Decision Reference DRN-5095605
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095605 The complaint Miss F is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple sepa... (6 pages)View decision -
Decision Reference DRN-5095613
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095613 The complaint Ms M is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-5095635
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095635 The complaint Mr and Mrs B are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095645
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095645 The complaint Ms R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-5095652
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095652 The complaint Ms D is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separa... (6 pages)View decision -
Decision Reference DRN-5095673
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095673 The complaint Mr R is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095691
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095691 The complaint Mr G is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095706
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095706 The complaint Mr H is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim he made under his Buildmark policy for damage to his home and building. What happened The subject of this complaint is a development comprised of multiple separat... (6 pages)View decision -
Decision Reference DRN-5095715
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095715 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision