We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-5095721
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095721 The complaint Mr and Mrs S are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095726
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095726 The complaint Mr and Mrs A are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095729
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095729 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5095732
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5095732 The complaint Mrs B is unhappy with the settlement offered by National House-Building Council (NHBC) for a claim she made under her Buildmark policy for damage to her home and building. What happened The subject of this complaint is a development comprised of multiple separ... (6 pages)View decision -
Decision Reference DRN-5099216
1 Nov 2024 National House-Building Council UpheldInsuranceDRN-5099216 The complaint Mr and Mrs T are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5116825
31 Oct 2024 National House-Building Council UpheldInsuranceDRN-5116825 The complaint Mr and Mrs B are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5116769
31 Oct 2024 National House-Building Council UpheldInsuranceDRN-5116769 The complaint Mr and Mrs D are unhappy with the settlement offered by National House-Building Council (NHBC) for a claim they made under their Buildmark policy for damage to their home and building. What happened The subject of this complaint is a development comprised of m... (6 pages)View decision -
Decision Reference DRN-5114118
30 Oct 2024 National House-Building Council Not upheldInsuranceDRN-5114118 The complaint Mr and Mrs P complain about National House-Building Council’s (‘NHBC’s’) handling of a claim made under their Solo for Self Build cover. What happened Mr and Mrs P hold a Solo for Self Build policy with NHBC. A claim was accepted by NHBC under the policy, and ... (3 pages)View decision -
Decision Reference DRN-4922648
23 Oct 2024 National House-Building Council Not upheldInsuranceDRN-4922648 The complaint Mr S and Miss E have complained about their building warranty insurer National House- Building Council (NHBC) regarding repairs it undertook to their home. What happened NHBC provides a defects and damage warranty for Mr S and Miss E’s home. In 2015 it began ... (3 pages)View decision -
Decision Reference DRN-5050868
19 Oct 2024 National House-Building Council Not upheldInsuranceDRN-5050868 The complaint Mrs G complains that National House-Building Council (“NHBC”) hasn’t accepted liability for losses it caused in relation to the value of her property. What happened Mrs G purchased a property which was built in 2006 and came with a ten-year buildmark warranty, ... (2 pages)View decision