We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-5069282
17 Oct 2024 National House-Building Council UpheldInsuranceDRN-5069282 The complaint Miss E complains about National House-Building Council’s handling and settlement of a claim made under her property warranty policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a very brief summary here. I’... (6 pages)View decision -
Decision Reference DRN-4634860
3 Sep 2024 National House-Building Council UpheldInsuranceDRN-4634860 The complaint Mr P complains about the way National House-Building Council (NHBC) has handled a claim he made under his new home warranty. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr P bought a home that was covered by a ten-ye... (3 pages)View decision -
Decision Reference DRN-4645476
20 Aug 2024 National House-Building Council Not upheldInsuranceDRN-4645476 The complaint Mr S complains that National House-Building Council (NHBC) declined a claim he made under his new home warranty. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr S bought a home that was covered by a ten-year NHBC warr... (3 pages)View decision -
Decision Reference DRN-4970451
16 Aug 2024 National House-Building Council Not upheldInsuranceDRN-4970451 The complaint Mr F complains about the decision National House-Building Council (NHBC) reached on a claim he made under his Buildmark policy. Mr F also complains about NHBC’s claim handling, and about how they intend to resolve the accepted part of the claim. What happened ... (9 pages)View decision -
Decision Reference DRN-4533740
31 Jul 2024 National House-Building Council UpheldInsuranceDRN-4533740 The complaint Ms J complains about the extent of work National House-Building Council (NHBC) carried out in relation to a claim she made under her new home warranty. Reference to Ms J includes her representative. What happened The circumstances aren’t in dispute, so I’ll s... (4 pages)View decision -
Decision Reference DRN-4929333
25 Jul 2024 National House-Building Council UpheldInsuranceDRN-4929333 The complaint Mr and Mrs P complain about the way National House-Building Council (NHBC) handled a claim they made under their new home warranty. Mrs P has primarily dealt with things, so I’ll mostly refer to her only for ease of reading. What happened The circumstances ar... (4 pages)View decision -
Decision Reference DRN-4924995
23 Jul 2024 National House-Building Council Not upheldInsuranceDRN-4924995 The complaint Mr M complains that National House-Building Council (NHBC) declined a claim he tried to make under a Buildmark building warranty. What happened Mr M purchased a new build home and was given a NHBC Buildmark warranty, which provided cover for certain defects an... (3 pages)View decision -
Decision Reference DRN-4833774
7 Jun 2024 National House-Building Council Not upheldInsuranceDRN-4833774 The complaint Mr M complains that National House-Building Council (NHBC) declined a claim he made under his new home warranty. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr M bought a new home covered by a ten-year NHBC warranty. He go... (2 pages)View decision -
Decision Reference DRN-4669881
6 Jun 2024 National House-Building Council Not upheldInsuranceDRN-4669881 The complaint Mr B complains National House Building Council (NHBC) declined to cover various costs. What happened Mr B purchased a property. It came with a ten-year NHBC warranty. Mr B made various claims against the policy. He also raised complaints with NBHC. He referred som... (3 pages)View decision -
Decision Reference DRN-4824354
30 May 2024 National House-Building Council Not upheldInsuranceDRN-4824354 The complaint Mr and Mrs G complain that National House-Building Council (NHBC) have declined a claim made under their Buildmark policy for mould in their shower. What happened Mr and Mrs G purchased a property which came with a ten-year NHBC Buildmark policy. Mr and Mrs G repo... (4 pages)View decision