We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 914 results
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Decision Reference DRN-4810277
21 May 2024 National House-Building Council UpheldInsuranceDRN-4810277 The complaint Mr and Mrs W complain that National House-Building Council (“NHBC”) have unfairly handled a claim under their building warranty. Any reference to NHBC includes respective agents or representatives that it has taken responsibility for. What happened The background ... (5 pages)View decision -
Decision Reference DRN-4806023
20 May 2024 National House-Building Council UpheldInsuranceDRN-4806023 The complaint Mr W complains about National House-Building Council’s (NHBC) handling of a claim made under his Buildmark policy. What happened The subject of this complaint is an estate comprised of multiple blocks and apartments. Mr W is the leaseholder of one of the apartment... (5 pages)View decision -
Decision Reference DRN-4647966
16 Apr 2024 National House-Building Council Not upheldInsuranceDRN-4647966 The complaint Mr and Mrs I have complained about their building warranty provider National House-Building Council (NHBC) because it has declined their claim made when they found water droplets in their loft. What happened Mr and Mrs I found water droplets in their loft and were... (2 pages)View decision -
Decision Reference DRN-4738490
12 Apr 2024 National House-Building Council UpheldInsuranceDRN-4738490 The complaint Mr B complains that National House-Building Council’s (NHBC’s) offer of settlement for a claim he made under his Buildmark warranty is unfair. What happened Mr B’s claim is for defective tiling around the dormer windows on the roof of his property. NHBC has accept... (7 pages)View decision -
Decision Reference DRN-4709994
28 Mar 2024 National House-Building Council UpheldInsuranceDRN-4709994 The complaint Mr B and Ms S complain about National House-Building Council’s (‘NHBC’s) handling of a claim made under their building warranty. Mr B and Ms S are represented by Mr P. What happened Mr B and Ms S are leaseholders of a flat, and hold a ten-year building warranty wi... (5 pages)View decision -
Decision Reference DRN-4705655
26 Mar 2024 National House-Building Council UpheldInsuranceDRN-4705655 The complaint Mr B complains about how National House-Building Council (“NHBC”) have dealt with claims under a building warranty policy. What happened Mr B purchased a new property in 2016 and noticed there were many issues with it. He has made a number of claims to NHBC over t... (6 pages)View decision -
Decision Reference DRN-4694845
20 Mar 2024 National House-Building Council UpheldInsuranceDRN-4694845 The complaint Mr F complains that National House-Building Council (NHBC) has unreasonably delayed making a decision on a claim he made under his Buildmark policy. What happened The subject of this complaint is a building comprised of multiple apartments. Mr F is the leaseholder... (6 pages)View decision -
Decision Reference DRN-4397135
19 Mar 2024 National House-Building Council Not upheldInsuranceDRN-4397135 The complaint Mr and Mrs E complain about the way National House-Building Council (NHBC) handled a claim they made under their new home warranty. Mr E has primarily dealt with things so, for simplicity, I’ll refer to him only. What happened The circumstances aren’t in dispute, ... (3 pages)View decision -
Decision Reference DRN-4665622
12 Mar 2024 National House-Building Council UpheldInsuranceDRN-4665622 The complaint Mr H and Ms B complain about the way National House-Building Council (NHBC) handled a claim they made under their new home warranty. Mr H has primarily dealt with things so, for simplicity, I’ll refer to him only. What happened The circumstances aren’t in dispute,... (3 pages)View decision -
Decision Reference DRN-4493172
6 Feb 2024 National House-Building Council Not upheldInsuranceDRN-4493172 The complaint Mr and Mrs S complain about the way National House-Building Council (“NHBC”) has handled a claim they made on their policy for a defective tanking system. What happened Mr and Mrs S purchased a home in 2017. it came with an NHBC warranty, which had started in 2012... (3 pages)View decision