We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 469 results
-
Decision Reference DRN-5594557
24 Jun 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5594557 The complaint Mr M complains about delays caused by Options UK Personal Pensions LLP when he asked it to transfer his Self-Invested Personal Pension (SIPP) to another provider. What happened Mr M held a “Smart SIPP.” Options was the administrator of the Scheme. The Scheme T... (10 pages)View decision -
Decision Reference DRN-5573554
30 May 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5573554 The complaint Mr T complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr T is represented and his representatives... (16 pages)View decision -
Decision Reference DRN-5582123
23 May 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5582123 The complaint Mr G complains, through his representative, that Options UK Personal Pensions LLP failed to carry out due diligence on investments he was advised to invest his SIPP in. What happened Although Mr G is represented and his representatives have provided information... (15 pages)View decision -
Decision Reference DRN-4543923
16 Apr 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4543923 The complaint Mr S has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when accepting his application to open a Self-Invested Personal Pension (SIPP) and allowing the SIPP to purchase a number of unregulated, high ris... (16 pages)View decision -
Decision Reference DRN-5479330
11 Apr 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5479330 The complaint Mr D complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr D is represented and his representatives... (17 pages)View decision -
Decision Reference DRN-4605276
31 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4605276 The complaint Mr B has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when it allowed his Self-Invested Personal Pension (SIPP) to invest in a non-mainstream investment. This decision relates to the purchase of a Li... (13 pages)View decision -
Decision Reference DRN-5440807
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440807 The complaint Mrs S complains through her representative that Options UK Personal Pensions LLP didn’t carry out appropriate due diligence on the business that introduced her to it and recommended investments to her. What happened Although Mrs S is represented and her represe... (17 pages)View decision -
Decision Reference DRN-5440786
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440786 The complaint Mr T complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr T is represented and his representatives... (16 pages)View decision -
Decision Reference DRN-4605244
28 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4605244 The complaint Mr B has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when accepting his application to open a Self-Invested Personal Pension (SIPP) and allowing the SIPP to purchase a number of investments. This de... (15 pages)View decision -
Decision Reference DRN-5404683
18 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5404683 The complaint Mr B complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (38 pages)View decision
1 of 47
Next
