We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 472 results
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Decision Reference DRN-5782424
29 Aug 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5782424 The complaint Mr F complains, thorough his representatives, that Options UK Personal Pensions LLP (“Options”) previously Carey Pensions UK - didn’t carry out adequate due diligence as regards his Self-Invested Personal Pension (SIPP). What happened Although Mr F is represent... (16 pages)View decision -
Decision Reference DRN-5691302
11 Aug 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5691302 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when he says it shouldn’t have accepted business from the firm that introduced him to Options; Cale... (36 pages)View decision -
Decision Reference DRN-5731918
1 Aug 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5731918 The complaint Mr L complains that Options UK Personal Pensions (“Options”) failed to carry out due diligence on investments he was advised to invest his SIPP in. What happened To assist the parties I set out below the roles of the various parties I will be referring to. Opti... (22 pages)View decision -
Decision Reference DRN-5594557
24 Jun 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5594557 The complaint Mr M complains about delays caused by Options UK Personal Pensions LLP when he asked it to transfer his Self-Invested Personal Pension (SIPP) to another provider. What happened Mr M held a “Smart SIPP.” Options was the administrator of the Scheme. The Scheme T... (10 pages)View decision -
Decision Reference DRN-5573554
30 May 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5573554 The complaint Mr T complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr T is represented and his representatives... (16 pages)View decision -
Decision Reference DRN-5582123
23 May 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5582123 The complaint Mr G complains, through his representative, that Options UK Personal Pensions LLP failed to carry out due diligence on investments he was advised to invest his SIPP in. What happened Although Mr G is represented and his representatives have provided information... (15 pages)View decision -
Decision Reference DRN-4543923
16 Apr 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4543923 The complaint Mr S has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when accepting his application to open a Self-Invested Personal Pension (SIPP) and allowing the SIPP to purchase a number of unregulated, high ris... (16 pages)View decision -
Decision Reference DRN-5479330
11 Apr 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5479330 The complaint Mr D complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr D is represented and his representatives... (17 pages)View decision -
Decision Reference DRN-4605276
31 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4605276 The complaint Mr B has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when it allowed his Self-Invested Personal Pension (SIPP) to invest in a non-mainstream investment. This decision relates to the purchase of a Li... (13 pages)View decision -
Decision Reference DRN-5440807
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440807 The complaint Mrs S complains through her representative that Options UK Personal Pensions LLP didn’t carry out appropriate due diligence on the business that introduced her to it and recommended investments to her. What happened Although Mrs S is represented and her represe... (17 pages)View decision
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