We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-4605276
31 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4605276 The complaint Mr B has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when it allowed his Self-Invested Personal Pension (SIPP) to invest in a non-mainstream investment. This decision relates to the purchase of a Li... (13 pages)View decision -
Decision Reference DRN-5440807
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440807 The complaint Mrs S complains through her representative that Options UK Personal Pensions LLP didn’t carry out appropriate due diligence on the business that introduced her to it and recommended investments to her. What happened Although Mrs S is represented and her represe... (17 pages)View decision -
Decision Reference DRN-5440786
30 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5440786 The complaint Mr T complains, through his representative, that Options SIPP UK LLP failed to comply with its regulatory obligations in allowing investment into a product that wasn’t appropriate for his SIPP. What happened Although Mr T is represented and his representatives... (16 pages)View decision -
Decision Reference DRN-4605244
28 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4605244 The complaint Mr B has complained that Options UK Personal Pensions LLP (“Options”) failed to carry out sufficient due diligence when accepting his application to open a Self-Invested Personal Pension (SIPP) and allowing the SIPP to purchase a number of investments. This de... (15 pages)View decision -
Decision Reference DRN-5404683
18 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5404683 The complaint Mr B complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (38 pages)View decision -
Decision Reference DRN-5385931
11 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5385931 The complaint Mr W complains, with the help of a representative, that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) didn’t undertake sufficient due diligence before accepting his application to open a self-invested personal pension (‘SIPP’) and his i... (33 pages)View decision -
Decision Reference DRN-5382445
10 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5382445 The complaint Mr W complains, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducers and selected investments when it accepted his self-invested personal pen... (56 pages)View decision -
Decision Reference DRN-5381178
7 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5381178 The complaint Mrs F complains, thorough her representatives, that Options UK Personal Pensions LLP (“Options”) previously Carey Pensions UK - didn’t carry out adequate due diligence as regards her Self-Invested Personal Pension (SIPP). What happened Although Mrs F is represe... (19 pages)View decision -
Decision Reference DRN-5350649
5 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5350649 The complaint Mr M’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) should not have accepted his self-invested personal pension (SIPP) application from an unregulated, overseas company which resulted in him transferring from a define... (42 pages)View decision -
Decision Reference DRN-5370310
5 Mar 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5370310 The complaint Mr V complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his application to invest in Ethical Forestry within his self-invested personal pension (‘SIPP... (23 pages)View decision
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