We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-5364567
28 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5364567 The complaint Mr W’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) failed to carry out adequate due diligence on the unregulated introducer or the intended SIPP assets. Options should not have accepted Mr W’s SIPP application which ... (42 pages)View decision -
Decision Reference DRN-5357752
27 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5357752 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr H says he was approach... (42 pages)View decision -
Decision Reference DRN-5341142
26 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5341142 The complaint Mr M’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) should not have accepted his self-invested personal pension (SIPP) application from an unregulated, overseas adviser which resulted in him transferring from a define... (42 pages)View decision -
Decision Reference DRN-5351897
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5351897 The complaint Mr L complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (38 pages)View decision -
Decision Reference DRN-5161330
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5161330 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5350573
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5350573 The complaint Mr F complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5329681
21 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5329681 The complaint Miss R complains, through her representatives, that Options UK Personal Pensions LLP (“Options”) previously Carey Pensions UK - didn’t carry out adequate due diligence as regards her Self-Invested Personal Pension (SIPP). What happened Although Miss R is repres... (18 pages)View decision -
Decision Reference DRN-5335330
20 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5335330 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He says Options shouldn’t have accepted business fro... (42 pages)View decision -
Decision Reference DRN-5334957
18 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5334957 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr E says he was approached b... (42 pages)View decision -
Decision Reference DRN-5334916
17 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5334916 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012 or early 2013, ... (42 pages)View decision
