We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-4804081
17 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4804081 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (46 pages)View decision -
Decision Reference DRN-4787474
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4787474 The complaint Mr S complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (45 pages)View decision -
Decision Reference DRN-4787464
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4787464 The complaint Mr L complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (46 pages)View decision -
Decision Reference DRN-4755786
9 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4755786 The complaint Mr L has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP). For ease I shall refer to Options throughout this document. Mr L transferred his existing personal pensions to the SIPP to invest in a property... (27 pages)View decision -
Decision Reference DRN-4717386
8 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4717386 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr M says he was recommende... (43 pages)View decision -
Decision Reference DRN-3959411
7 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3959411 The complaint Mrs L complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence when it accepted her application to open a self-invested personal pension (“SIPP”) and invest in an overseas property invest... (22 pages)View decision -
Decision Reference DRN-4779980
3 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4779980 The complaint Mr P has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions UK LLP). Mr P transferred his existing personal pension to the Options SIPP to invest in a property-based investment scheme in Cape Verde. Mr... (24 pages)View decision -
Decision Reference DRN-4728547
3 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4728547 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr D says he was approached,... (43 pages)View decision -
Decision Reference DRN-4777701
2 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4777701 The complaint Mr E has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (“Options”). Mr E transferred his existing personal pension to the SIPP to invest in a property-based investment scheme in Cape Verde. Mr E’s co... (26 pages)View decision -
Decision Reference DRN-4717141
2 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4717141 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In the first half of 2012, Mr P says he w... (43 pages)View decision
