We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-3998088
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3998088 The complaint Mr J has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr J’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (21 pages)View decision -
Decision Reference DRN-4696091
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4696091 The complaint Mr M has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr M’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (22 pages)View decision -
Decision Reference DRN-4689054
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4689054 The complaint Mr G has a self-invested personal pension (“SIPP”) with Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”). Mr G transferred his existing personal pension plan (“PPP”) to the SIPP to invest in a property-based investment scheme ... (31 pages)View decision -
Decision Reference DRN-3804520
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3804520 The complaint Mr J complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (24 pages)View decision -
Decision Reference DRN-4694518
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4694518 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid to late 2012, Mr M says he was app... (44 pages)View decision -
Decision Reference DRN-4692602
19 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4692602 The complaint Mr M complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (34 pages)View decision -
Decision Reference DRN-3767607
15 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3767607 The complaint Mrs G has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mrs G’s complaint is that Options accepted her application to open a SIPP and invest in an overseas property-based investment arr... (22 pages)View decision -
Decision Reference DRN-3745994
7 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3745994 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (21 pages)View decision -
Decision Reference DRN-4377575
28 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4377575 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (22 pages)View decision -
Decision Reference DRN-4648758
27 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4648758 The complaint Mrs W has a self-invested personal pension (SIPP) with Options UK Personal Pension LLP (formerly Carey Pension UK LLP) (“Options”). Mrs W’s complaint is that Options should not have allowed an investment that was made in her SIPP. What happened Mrs W is represent... (32 pages)View decision
