We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 467 results
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Decision Reference DRN-3745994
7 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3745994 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (21 pages)View decision -
Decision Reference DRN-4377575
28 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4377575 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (22 pages)View decision -
Decision Reference DRN-4648758
27 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4648758 The complaint Mrs W has a self-invested personal pension (SIPP) with Options UK Personal Pension LLP (formerly Carey Pension UK LLP) (“Options”). Mrs W’s complaint is that Options should not have allowed an investment that was made in her SIPP. What happened Mrs W is represent... (32 pages)View decision -
Decision Reference DRN-4635647
21 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4635647 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (51 pages)View decision -
Decision Reference DRN-4629845
19 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4629845 The complaint Ms S complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have allowed her to invest in its Self-Invested Personal Pension (‘SIPP’) and that it failed to carry out suffi... (40 pages)View decision -
Decision Reference DRN-4615639
19 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4615639 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around early 2013, Mr B was contact... (43 pages)View decision -
Decision Reference DRN-3975309
12 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3975309 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr B says he was approached... (41 pages)View decision -
Decision Reference DRN-4573327
8 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4573327 The complaint Mrs H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of her occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid to late 2012, Mrs H was referred ... (43 pages)View decision -
Decision Reference DRN-3991722
5 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3991722 The complaint Miss C complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP but I’ll refer to Carey throughout for ease), shouldn’t have allowed her to invest in its Self-Invested Personal Pension (‘SIPP’) and that it failed to carry out suf... (27 pages)View decision -
Decision Reference DRN-4597091
2 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4597091 The complaint Mr F complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision
