We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 460 results
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Decision Reference DRN-4399381
30 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4399381 The complaint Mr G complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-4484544
29 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4484544 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4475135
28 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475135 The complaint Mr D complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Cale... (45 pages)View decision -
Decision Reference DRN-4479270
27 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4479270 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (44 pages)View decision -
Decision Reference DRN-4027898
27 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4027898 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4018134
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018134 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (40 pages)View decision -
Decision Reference DRN-4372878
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4372878 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr H says he was initially... (41 pages)View decision -
Decision Reference DRN-4254136
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4254136 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4475716
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475716 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4471452
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4471452 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension and his personal pension into a self-invested personal pension (‘SIPP’). What happened In 2011, Mr R says he w... (44 pages)View decision
