We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-5327113
12 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5327113 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012, Mr D was appro... (44 pages)View decision -
Decision Reference DRN-5322894
11 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5322894 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when, he says, it shouldn’t have accepted business from the business who introduced him to Options;... (43 pages)View decision -
Decision Reference DRN-5318634
10 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5318634 The complaint Mrs L complains, through a representative, that in 2011, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on her introducer and selected investment when it accepted her s... (50 pages)View decision -
Decision Reference DRN-5314391
6 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5314391 The complaint Mr W complains, through his representatives, that Options UK Personal Pensions LLP (“Options”) - previously Carey Pensions UK – accepted his application for a Self-Invested Personal Pension (“SIPP”) when it shouldn’t have because it didn’t carry out adequate du... (18 pages)View decision -
Decision Reference DRN-5300292
4 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5300292 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr M was recommended by... (44 pages)View decision -
Decision Reference DRN-5302755
3 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5302755 The complaint Mr R complains, through a representative, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (33 pages)View decision -
Decision Reference DRN-5251980
31 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5251980 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012 / early 2013, Mr C says h... (45 pages)View decision -
Decision Reference DRN-5251899
28 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5251899 The complaint Mr D complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when, he says, it shouldn’t have accepted business from the business who introduced him to Options;... (44 pages)View decision -
Decision Reference DRN-3104888
23 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3104888 The complaint Mr C complains, through a representative, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (36 pages)View decision -
Decision Reference DRN-3045793
16 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3045793 The complaint Mr D complains, through a representative, that in 2011, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (34 pages)View decision
