We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 472 results
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Decision Reference DRN-5341142
26 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5341142 The complaint Mr M’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) should not have accepted his self-invested personal pension (SIPP) application from an unregulated, overseas adviser which resulted in him transferring from a define... (42 pages)View decision -
Decision Reference DRN-5351897
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5351897 The complaint Mr L complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (38 pages)View decision -
Decision Reference DRN-5161330
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5161330 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5350573
24 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5350573 The complaint Mr F complains that Carey Pensions UK LLP (‘Carey’) – now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease – shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated ... (39 pages)View decision -
Decision Reference DRN-5329681
21 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5329681 The complaint Miss R complains, through her representatives, that Options UK Personal Pensions LLP (“Options”) previously Carey Pensions UK - didn’t carry out adequate due diligence as regards her Self-Invested Personal Pension (SIPP). What happened Although Miss R is repres... (18 pages)View decision -
Decision Reference DRN-5335330
20 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5335330 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He says Options shouldn’t have accepted business fro... (42 pages)View decision -
Decision Reference DRN-5334957
18 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5334957 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr E says he was approached b... (42 pages)View decision -
Decision Reference DRN-5334916
17 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5334916 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012 or early 2013, ... (42 pages)View decision -
Decision Reference DRN-5327113
12 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5327113 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012, Mr D was appro... (44 pages)View decision -
Decision Reference DRN-5322894
11 Feb 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5322894 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his investment into a self-invested personal pension (‘SIPP’) when, he says, it shouldn’t have accepted business from the business who introduced him to Options;... (43 pages)View decision
