We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 460 results
-
Decision Reference DRN-3972270
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3972270 The complaint Mr S complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (41 pages)View decision -
Decision Reference DRN-4047348
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4047348 The complaint Mr O complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4428816
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4428816 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr G says he was approached... (43 pages)View decision -
Decision Reference DRN-3988133
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3988133 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-3991322
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3991322 The complaint Mr H complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-4334576
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4334576 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (44 pages)View decision -
Decision Reference DRN-4003538
30 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4003538 The complaint Mr E complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-4426070
30 Oct 2023 Options UK Personal Pensions LLP Not upheldPensions and AnnuitiesDRN-4426070 The complaint Mr U complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-4018024
30 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018024 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr E says he was initially... (41 pages)View decision -
Decision Reference DRN-3985236
27 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3985236 The complaint Mr W complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Caledonia... (42 pages)View decision
