We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 467 results
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Decision Reference DRN-4180180
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4180180 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision -
Decision Reference DRN-3677864
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3677864 The complaint Mr W has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr W’s complaint is that Options accepted his application to open a SIPP and invest in a property-based investment arrangement wit... (19 pages)View decision -
Decision Reference DRN-4360146
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4360146 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr H says he had a phone ca... (39 pages)View decision -
Decision Reference DRN-4186323
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4186323 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-3926369
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3926369 The complaint Mr R complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4329559
20 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4329559 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (42 pages)View decision -
Decision Reference DRN-4011358
19 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4011358 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr L says he was approached... (43 pages)View decision -
Decision Reference DRN-3933243
19 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3933243 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr H says he was introduced by a... (42 pages)View decision -
Decision Reference DRN-3987651
19 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3987651 The complaint Mr R complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (44 pages)View decision -
Decision Reference DRN-3983110
18 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3983110 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (43 pages)View decision
