We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 460 results
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Decision Reference DRN-3931906
27 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3931906 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from that introducer; Caledonian International Associ... (41 pages)View decision -
Decision Reference DRN-4063393
27 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4063393 The complaint Mr K complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr K says he was approache... (41 pages)View decision -
Decision Reference DRN-4018637
25 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018637 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Around May 2012, Mr D says he was approac... (43 pages)View decision -
Decision Reference DRN-4092334
25 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4092334 The complaint Mr H complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (41 pages)View decision -
Decision Reference DRN-4199837
25 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4199837 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (40 pages)View decision -
Decision Reference DRN-4064174
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4064174 The complaint Mr A complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were several parti... (42 pages)View decision -
Decision Reference DRN-4280011
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4280011 The complaint Mr A complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were several parti... (35 pages)View decision -
Decision Reference DRN-4355647
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4355647 The complaint Mr B complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer and subsequent investment of his defined benefits in an occupational pension scheme into a self-invested personal pension (‘SIPP’). He s... (43 pages)View decision -
Decision Reference DRN-4356298
22 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4356298 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr C says he was introduce... (42 pages)View decision -
Decision Reference DRN-3850293
21 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3850293 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (39 pages)View decision
