We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-5241836
13 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5241836 The complaint Mr N complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational and personal pension schemes into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr N says he wa... (44 pages)View decision -
Decision Reference DRN-5246200
8 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5246200 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr G says he was approached b... (45 pages)View decision -
Decision Reference DRN-3976392
8 Jan 2025 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3976392 The complaint Mr R complains, through a representative, that in 2011, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (36 pages)View decision -
Decision Reference DRN-3994017
23 Dec 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3994017 The complaint Mr C complains, through a representative, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (36 pages)View decision -
Decision Reference DRN-3965780
17 Dec 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3965780 The complaint Mr S complains, through a representative, that in 2011, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence on his introducer and selected investment when it accepted his se... (37 pages)View decision -
Decision Reference DRN-5193952
6 Dec 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5193952 The complaint Mr K complains that Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) failed to carry out sufficient due diligence before accepting his application for a Self-Invested Personal Pension (‘SIPP’) and his applicati... (37 pages)View decision -
Decision Reference DRN-5127479
7 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5127479 The complaint Mr T complains that in 2015, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and his application... (35 pages)View decision -
Decision Reference DRN-5128008
6 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5128008 The complaint Mr S complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (39 pages)View decision -
Decision Reference DRN-5127003
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5127003 The complaint Ms K complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted her Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (37 pages)View decision -
Decision Reference DRN-5126860
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5126860 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (38 pages)View decision
