We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-3894217
8 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3894217 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (40 pages)View decision -
Decision Reference DRN-3989327
7 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3989327 The complaint Mr A complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (41 pages)View decision -
Decision Reference DRN-4337445
7 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4337445 The complaint Mr O complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Around early 2013, Mr O says he was conta... (41 pages)View decision -
Decision Reference DRN-4078456
6 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4078456 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Toward the beginning of 2013, Mr G was ap... (41 pages)View decision -
Decision Reference DRN-4334548
6 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4334548 The complaint Mrs S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted her investment into a self-invested personal pension (SIPP) when, she says, it shouldn’t have accepted business from the business who introduced her to Options; Ja... (45 pages)View decision -
Decision Reference DRN-4079808
5 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4079808 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened Toward the end of 2012, Mr M was approach... (42 pages)View decision -
Decision Reference DRN-4089135
1 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4089135 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension schemes into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr S was approached by a re... (43 pages)View decision -
Decision Reference DRN-3882049
1 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3882049 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (37 pages)View decision -
Decision Reference DRN-4009990
1 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4009990 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around November 2012, Mr C was appr... (41 pages)View decision -
Decision Reference DRN-4285512
24 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4285512 The complaint Mr J complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr J was contacted by a re... (42 pages)View decision
