We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 469 results
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Decision Reference DRN-4070337
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4070337 The complaint Mrs E complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted her application to transfer her defined benefit pension into a self-invested personal pension (‘SIPP’) and invest her funds in a Friends Provident International (‘FPI’) bond.... (40 pages)View decision -
Decision Reference DRN-4019383
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4019383 The complaint Mr K complains that Options UK Personal Pensions LLP (Options), caused delays when transferring his self-invested personal pensions (SIPP). What happened Mr K said that in October 2020 he completed an application form for a SIPP with Options. It received it on 26 ... (14 pages)View decision -
Decision Reference DRN-3903171
1 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3903171 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr W says he was approached ... (43 pages)View decision -
Decision Reference DRN-4162752
31 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4162752 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-3953846
25 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3953846 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr D says he was approached... (43 pages)View decision -
Decision Reference DRN-4142065
25 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4142065 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr H spoke with a representa... (43 pages)View decision -
Decision Reference DRN-3256993
25 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3256993 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr G says he was cold-call... (41 pages)View decision -
Decision Reference DRN-4070196
12 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4070196 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid- 2012, Mr M was in contact with a ... (41 pages)View decision -
Decision Reference DRN-3936312
11 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3936312 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr W spoke with a represen... (43 pages)View decision -
Decision Reference DRN-4110341
3 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4110341 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr B says he was approached by a... (42 pages)View decision
