We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 467 results
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Decision Reference DRN-5128008
6 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5128008 The complaint Mr S complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (39 pages)View decision -
Decision Reference DRN-5127003
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5127003 The complaint Ms K complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted her Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (37 pages)View decision -
Decision Reference DRN-5126860
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5126860 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (38 pages)View decision -
Decision Reference DRN-5126501
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5126501 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (39 pages)View decision -
Decision Reference DRN-5126311
5 Nov 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5126311 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (38 pages)View decision -
Decision Reference DRN-5115500
30 Oct 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5115500 The complaint Ms T complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted her Self- Invested Personal Pension (‘SIPP’) and investment application from an unregulated th... (38 pages)View decision -
Decision Reference DRN-5079798
14 Oct 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5079798 The complaint Mr and Mrs G complain, through a representative, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted Mr G’s self-invested personal pension (‘S... (37 pages)View decision -
Decision Reference DRN-5050334
30 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5050334 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to invest in an un... (35 pages)View decision -
Decision Reference DRN-5041791
25 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5041791 The complaint Mr U complains that in 2015, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and his application... (36 pages)View decision -
Decision Reference DRN-5033911
20 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5033911 The complaint Mr F and Ms F – husband and daughter of the late Mrs F, complain that Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”) didn’t undertake sufficient due diligence on the Carbon Credits investment the late Mrs F made through h... (30 pages)View decision
