We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 466 results
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Decision Reference DRN-3949661
7 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3949661 The complaint Mr C complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (43 pages)View decision -
Decision Reference DRN-3535135
6 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535135 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3944803
3 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3944803 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3942605
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3942605 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3941288
2 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3941288 The complaint Mr M complains that an unregulated business called Commercial Land and Property Brokers (“CL&P”) introduced him to Options UK Personal Pensions LLP, (“Options”, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice ... (42 pages)View decision -
Decision Reference DRN-3936357
1 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3936357 The complaint Ms M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of her occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Ms M spoke with a represen... (44 pages)View decision -
Decision Reference DRN-3932890
30 Jan 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3932890 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr B spoke with a represen... (44 pages)View decision -
Decision Reference DRN-3908203
25 Jan 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3908203 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around 2012, Mr M was approached by... (43 pages)View decision -
Decision Reference DRN-3683615
3 Jan 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3683615 The complaint Mr W complains about the amount of time Options UK Personal Pensions LLP (Options UK) took to transfer his pension to a third-party provider. He believes the delays were unnecessary and avoidable and he asks to be compensated. What happened Mr W held a pension wit... (2 pages)View decision -
Decision Reference DRN-3420448
19 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3420448 The complaint Mr D complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision
