We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 466 results
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Decision Reference DRN-3092441
21 Feb 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3092441 The complaint Mr G has made a complaint about the loss caused by transferring his existing armed forces occupational pension into a self-invested personal pension (SIPP) with Carey Pensions (now Options UK Personal Pensions LLP – “Options”) and making an investment in a Friend... (47 pages)View decision -
Decision Reference DRN-3257978
20 Jan 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3257978 The complaint Mr M complains about the actions of Carey Pensions UK LLP (now Options UK Personal Pensions LLP) in 2011. Mr M is represented and his representative says that Carey accepted an introduction by an “unregulated investment broker”. This introduction was made so that ... (19 pages)View decision -
Decision Reference DRN-3043418
19 Jan 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3043418 The complaint Mrs M complains about Options UK Personal Pensions LLP, trading as Carey Pensions UK LLP (Carey) at the time of the relevant events, accepting an application for a Self- Invested Personal Pension (SIPP) and an investment into C... (42 pages)View decision -
Decision Reference DRN-3149523
19 Jan 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3149523 The complaint Mr H complains about the switch of his personal pension into a Carey Pensions (now Options Plc) Self-Invested Personal Pension (SIPP) for the purpose of investing in development land in the Cayman Islands. Mr H says he was contacted by a business called IPL Servic... (31 pages)View decision -
Decision Reference DRN-3173623
22 Nov 2021 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3173623 The complaint Mr W complains about Options UK Personal Pensions LLP, currently trading as Options SIPP UK LLP, and trading as Carey Pensions UK LLP at the time of the relevant events, accepting an application for a Self-Invested Personal Pension (“SIPP”), and an investment in S... (93 pages)View decision -
Decision Reference DRN5472159
26 Feb 2021 Options UK Personal Pensions LLP UpheldInvestment and pensionsComplaint Mr S complains that an unregulated business called Commercial Land and Property Brokers (“CL&P”) introduced him to Options SIPP UK LLP, (which was trading as Carey Pensions UK LLP (“Carey”) at the time of the relevant events). Mr S subsequently switched his pension arrangemen... (81 pages)View decision
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