We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-5020944
13 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5020944 The complaint Mr H complains that Carey Pensions UK LLP (‘Carey’) (now Options UK Personal Pensions LLP, but I’ll refer to Carey for ease) shouldn’t have accepted his Self-Invested Personal Pension (‘SIPP’) and investment application forms from an unregulated third party. He... (36 pages)View decision -
Decision Reference DRN-3439331
5 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3439331 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to ... (47 pages)View decision -
Decision Reference DRN-3716940
4 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3716940 The complaint The estate of Mr A complains that, before it accepted Mr A’s application to transfer his occupational defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’), Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions) did... (43 pages)View decision -
Decision Reference DRN-5002508
4 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5002508 The complaint Mr A complains that, before it accepted his application to transfer his occupational defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’), Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions) didn’t carry out su... (36 pages)View decision -
Decision Reference DRN-5000740
3 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5000740 The complaint Mr H opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr H switched his existing personal pension to the SIPP but then switched to another SIPP operator soon after. Mr H’s complaint is... (16 pages)View decision -
Decision Reference DRN-4960966
13 Aug 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4960966 The complaint Mr O opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr O transferred his existing personal pensions to the SIPP and made two investments. Mr O’s complaint is that Options acted unfai... (19 pages)View decision -
Decision Reference DRN-3741113
2 Aug 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3741113 The complaint Mr S complains that Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions) didn’t carry out sufficient due diligence when it accepted his application to transfer his occupational defined benefit (‘DB’) pension scheme benefits into a self-invested... (32 pages)View decision -
Decision Reference DRN-4942704
1 Aug 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4942704 The complaint Mr P’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (Options) failed to carry out adequate due diligence on the proposed investment for his SIPP – Carbon Credits - to which he was introduced by a UK regulated financial adv... (35 pages)View decision -
Decision Reference DRN-4932339
26 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4932339 The complaint Mrs P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) breached its contractual and fiduciary duties to her and failed to carry out appropriate due diligence before allowing her to open ... (51 pages)View decision -
Decision Reference DRN-4916542
24 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4916542 The complaint Mr P opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr P transferred his existing personal pensions to the SIPP and made two investments. Mr P’s complaint is that Options acted unfai... (24 pages)View decision
