We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-4919740
19 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4919740 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to inve... (32 pages)View decision -
Decision Reference DRN-4901453
10 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4901453 The complaint Mrs M complains, with the help of a representative, that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) didn’t undertake sufficient due diligence before accepting her application to open a self-invested personal pension (‘SIPP’) and her ins... (29 pages)View decision -
Decision Reference DRN-4897915
9 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4897915 The complaint Mr T complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (50 pages)View decision -
Decision Reference DRN-4895925
9 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4895925 The complaint Mrs G complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll mainly refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investment made within her Self-Invested Personal Pension (‘S... (33 pages)View decision -
Decision Reference DRN-4895379
8 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4895379 The complaint Ms C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake effective due diligence and accepted her application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property- ... (31 pages)View decision -
Decision Reference DRN-4893890
5 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4893890 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Options Self-Invested Personal Pension (‘SIPP’) and should not h... (31 pages)View decision -
Decision Reference DRN-4889681
4 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4889681 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr C says he was approached by a... (44 pages)View decision -
Decision Reference DRN-4888900
3 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4888900 The complaint Mr S has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions UK LLP). Mr S transferred his existing personal pensions to the SIPP to invest in a property-based investment scheme in Cape Verde and a corp... (29 pages)View decision -
Decision Reference DRN-4880653
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4880653 The complaint Mr L’s complaint is that Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP) (Options’) failed to carry out adequate due diligence on the proposed investment for his SIPP – Carbon Credits - to which he was introduced by an overseas unregulated firm (... (31 pages)View decision -
Decision Reference DRN-4879707
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4879707 The complaint Mr F complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (64 pages)View decision
