We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-4211541
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4211541 The complaint Mr H complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (47 pages)View decision -
Decision Reference DRN-3535190
27 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535190 The complaint Ms P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (54 pages)View decision -
Decision Reference DRN-4872166
27 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4872166 The complaint Mr M complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll mostly refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘S... (39 pages)View decision -
Decision Reference DRN-4857115
26 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4857115 The complaint Mr K had a self-invested personal pension (SIPP) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr K transferred his existing personal pensions to the SIPP to invest in a corporate bond. Mr K’s complaint is that Options should not hav... (24 pages)View decision -
Decision Reference DRN-4873742
26 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4873742 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around early to mid-2013, Mr S was ... (43 pages)View decision -
Decision Reference DRN-4872486
25 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4872486 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll mostly refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investment he made within his Self-Invested Personal Pension (... (37 pages)View decision -
Decision Reference DRN-4870064
24 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4870064 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (63 pages)View decision -
Decision Reference DRN-4866219
21 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4866219 The complaint Mrs K had a self-invested personal pension (SIPP) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mrs K transferred her existing personal pensions to the SIPP to invest in a corporate bond. Mrs K’s complaint is that Options should not ... (25 pages)View decision -
Decision Reference DRN-3518470
20 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3518470 The complaint Ms N opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Ms N transferred her existing personal pensions to the SIPP and invested in two investments. Ms N’s complaint is that Options failed ... (23 pages)View decision -
Decision Reference DRN-3973845
18 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3973845 The complaint Mr T complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to i... (46 pages)View decision
