We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-4060312
14 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4060312 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) wrongly facilitated the transfer of his occupational defined benefit (‘DB’) pension benefits into a Self-Invested Personal Pension (‘SI... (49 pages)View decision -
Decision Reference DRN-4338482
14 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4338482 The complaint Ms M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to inv... (51 pages)View decision -
Decision Reference DRN-4717092
13 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4717092 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr L was approached by a rep... (43 pages)View decision -
Decision Reference DRN-4846654
12 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4846654 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions UK LLP ‘Carey’) failed to carry out sufficient due diligence on the investment made within his Self- Invested Personal Pension (‘SIPP’). What happened Mr S says he was first contacted by... (36 pages)View decision -
Decision Reference DRN-4843563
11 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4843563 The complaint Mr C complains that Carey Pensions UK LLP (‘Carey’) (now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) shouldn’t have accepted his application for a self-invested personal pension (‘SIPP’) and that it failed to undertake due... (33 pages)View decision -
Decision Reference DRN-3693344
6 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3693344 The complaint Mr H opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr H transferred his existing personal pension to the SIPP to invest in two unregulated investments. Mr H’s complaint is that Options... (20 pages)View decision -
Decision Reference DRN-4826398
6 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4826398 The complaint Mr S complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investment he made within his Self-Invested Personal Pension (‘SIPP’)... (36 pages)View decision -
Decision Reference DRN-4833073
4 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4833073 The complaint Mr C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to fulfil its obligations in relation to its acceptance of his application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas p... (27 pages)View decision -
Decision Reference DRN-4832035
4 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4832035 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around early to mid-2013, Mr H was ... (42 pages)View decision -
Decision Reference DRN-3535166
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3535166 The complaint Miss B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted her Self-Invested Personal Pension (‘SIPP’) application and allowed her to i... (53 pages)View decision
