We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 464 results
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Decision Reference DRN-3439105
3 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3439105 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to i... (45 pages)View decision -
Decision Reference DRN-4828023
31 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4828023 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions, referred to as ‘Options’) didn’t undertake sufficient due diligence on the Carbon Credits investment he made through his Options Self-Invested Personal Pension (‘SIPP’) and should not h... (29 pages)View decision -
Decision Reference DRN-4828296
31 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4828296 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (48 pages)View decision -
Decision Reference DRN-4804101
29 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4804101 The complaint Mr W complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (35 pages)View decision -
Decision Reference DRN-4821211
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4821211 The complaint Mr P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence before it allowed him to transfer his defined benefit (‘DB’) pension scheme benefits into a Sel... (51 pages)View decision -
Decision Reference DRN-4820338
28 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4820338 The complaint Mr N opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr N transferred his existing personal pensions to the SIPP to invest in three unregulated investments. Mr N’s complaint is that Opti... (21 pages)View decision -
Decision Reference DRN-4817179
24 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4817179 The complaint Mr C complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (48 pages)View decision -
Decision Reference DRN-4811269
24 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4811269 The complaint Mr W opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr W transferred his existing personal pensions to the SIPP to invest in ABC Bonds and Best Group Car Parks (“BGCP”). Mr W’s complain... (20 pages)View decision -
Decision Reference DRN-4806407
20 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4806407 The complaint Mr M has a self-invested personal pension (“SIPP”) with Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”). Mr M transferred his existing stakeholder pension plan to the SIPP to invest in a property-based investment scheme in Ca... (28 pages)View decision -
Decision Reference DRN-4801965
17 May 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4801965 The complaint Mr N complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) should not have accepted his application for a Self-Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property-based investment scheme that was i... (29 pages)View decision
