We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2692 results
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Decision Reference DRN-5701632
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5701632 THE COMPLAINT Mr S holds/held an account with Revolut Ltd (“Revolut”). Mr S’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr S is represented by CEL in this matter. However, where appropriate, I will refer to Mr S solely in th... (7 pages)View decision -
Decision Reference DRN-5701792
18 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5701792 The complaint Ms J is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms J fell victim to a cruel job scam. Her representative has said she was looking for work and w... (5 pages)View decision -
Decision Reference DRN-5521735
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5521735 The complaint Miss S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an advance fee scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-5249242
18 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5249242 The complaint Mr W is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. The complaint is brought on Mr W’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everything he... (7 pages)View decision -
Decision Reference DRN-5337393
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5337393 The complaint Mr A complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parti... (3 pages)View decision -
Decision Reference DRN-5700587
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5700587 The complaint X complains that Revolut Ltd (‘Revolut’) won’t refund the money they lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, X fell victim to a safe account scam. The scammer... (7 pages)View decision -
Decision Reference DRN-5698000
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5698000 The complaint Mr F complains that Revolut Ltd (“Revolut”) didn’t raise chargebacks for gambling transactions made to overseas casinos. Mr F says the casinos weren’t licenced in the UK and essentially operated a scam. What happened Mr F has a bank account with Revolut. He co... (3 pages)View decision -
Decision Reference DRN-5216031
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5216031 The complaint Ms M complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms M is being represented by a third party. To keep things simple, I will refer to Ms M throughout my decision. What happened The background of this... (4 pages)View decision -
Decision Reference DRN-5428516
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5428516 The complaint Mrs H complains that Revolut Ltd won’t refund her the money she lost in a work-tasks scam. Mrs H is being represented by a professional representative, but for ease of reading I’ll just refer to her. What happened The background to this complaint is well-known... (6 pages)View decision -
Decision Reference DRN-5166187
17 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5166187 The complaint Miss M is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel investment scam after responding to information she saw on... (5 pages)View decision
