We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2685 results
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Decision Reference DRN-5693242
15 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5693242 The complaint This complaint is being brought by Ms B, the representative of the late Mr B’s estate. She’s being represented by solicitors and is complaining about Revolut Ltd because it declined to refund money Mr B lost as a result of fraud. What happened The complaint sta... (7 pages)View decision -
Decision Reference DRN-5602017
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5602017 The complaint Ms J is complaining that Revolut Ltd won’t refund a payment she was tricked into making after falling victim to a scam. What happened Ms J was selling an item on an online marketplace. She was contacted by what she thought was the marketplace, letting her know ... (3 pages)View decision -
Decision Reference DRN-5673704
14 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5673704 The complaint Mrs P has complained that Revolut Ltd won’t refund the money she says she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decisio... (3 pages)View decision -
Decision Reference DRN-5447229
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5447229 The complaint Mr S complains that Revolut Ltd (‘Revolut’) didn’t do enough to protect him when he was a victim of a job scam. Mr S is being represented by a third party. However, to keep things simple, I will refer to Mr S throughout my decision. What happened The background... (4 pages)View decision -
Decision Reference DRN-5257217
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5257217 The complaint Ms A complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. She’s represented by a firm of solicitors. To keep things simple, I’ll refer to Ms A throughout this decision. What happened The background to this complaint i... (3 pages)View decision -
Decision Reference DRN-5660532
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5660532 The complaint Mr T is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr T fell victim to a cruel impersonation scam. In summary, he was contacted by someone claiming to be Revolut who said his accounts had... (3 pages)View decision -
Decision Reference DRN-5615179
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5615179 The complaint Mr L complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr L is being represented by a third party. To keep things simple, I will refer to Mr L throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-5324381
11 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5324381 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2024, Mr C was looking to make money investing and reached out to someone he had been following on social media who appeared to have been su... (3 pages)View decision -
Decision Reference DRN-5241939
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241939 The complaint Miss M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2023, Miss M received a call from someone who said they worked for another bank she held an account with. The caller said they had id... (3 pages)View decision -
Decision Reference DRN-5438006
11 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5438006 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel job scam. At a time when he was actively looking for work, he was appr... (6 pages)View decision
